Spanish Speaking Customer Happiness Specialist -Remote in Greece

Employers from Greece; United States; A distancia; USD 25.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package (Flight,

Hotel relocation assistance

Health insurance

Private health insurance

2 extra salaries per year

Descripción de la vacante

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Customer Happiness Specialist to join our team in Greece. You will serve as the primary liaison for Spanish-speaking customers through phone, email, and live chat, ensuring high customer satisfaction.

The role emphasizes strong communication, relationship-building, and collaboration with multiple departments to deliver effective solutions and exceptional service.

Formación

• Fluency in Spanish and English is required.
• Experience in customer service or a related support role is preferred.
• Ability to engage with customers and build relationships.
• Strong analytical and problem-solving skills for customer satisfaction.

Responsabilidades

• Serve as the primary liaison for Spanish-speaking customers via phone, email, and live chat.
• Address questions and resolve issues to ensure customer satisfaction.
• Maintain records of customer interactions in the CRM system.
• Identify opportunities to improve the customer experience from interactions.
• Coordinate with departments to implement customer-friendly solutions.
• Stay informed about products and services to provide knowledgeable support.
• Contribute to team goals and uphold the agency’s commitment to customer happiness.

Conocimientos

Spanish fluency

English fluency

Customer service

CRM software

Communication skills

Problem solving

Herramientas

CRM software

Descripción del empleo

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a leading recruitment agency that specializes in connecting talented individuals with outstanding job opportunities across Greece. We are excited to announce an opening for a Spanish Speaking Customer Happiness Specialist, a vital position that focuses on enhancing the customer experience for our Spanish-speaking clientele.

Responsibilities

• Serve as the primary liaison for Spanish-speaking customers, offering support via phone, email, and live chat.
• Ensure customer satisfaction by promptly addressing questions and resolving any issues that may arise.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Proactively identify areas for improvement in customer experience based on insights from interactions.
• Coordinate with various departments to implement solutions that foster a positive customer environment.
• Stay informed about products and services to provide knowledgeable support to customers.
• Contribute positively to team goals and uphold the agency’s commitment to customer happiness.

Requirements

• Fluency in Spanish and English, with exceptional verbal and written communication skills.
• Prior experience in customer service or a related support role is preferred.
• Ability to effectively engage with customers and build lasting relationships.
• Strong analytical skills with a dedication to problem-solving and customer satisfaction.
• Experience with CRM software and customer support systems is an advantage.
• Excellent organizational skills and attention to detail in handling customer inquiries.
• A cheerful disposition and a passion for providing outstanding customer experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...