Spanish-Speaking Member Assistance & Collections Specialist

ICCU; Tucson (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Generous Paid Time Off

11 Paid Holidays

Matching 401K and Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Paid Group Life and Disability

Business Discounts

Awesome Culture

Job summary

ICCU is seeking a bilingual Member Assistance Officer in Tucson, AZ, responsible for managing delinquent loan accounts and ensuring compliance with regulations. The role involves contacting members for payment arrangements and evaluating accounts for loss mitigation.

Qualifications include a preferred Bachelor's Degree and 1-2 years of experience in collections or risk management. Benefits offered include competitive pay, generous PTO, and an awesome culture.

Qualifications

• 1-2 years collection and/or risk management experience preferred.
• Ability to maintain confidentiality of Credit Union and member records.
• Certified in knowledge of deceased members and bankruptcy processes.

Responsibilities

• Contact members for payment arrangements.
• Support inbound and outbound collection calls.
• Identify and analyze risk of delinquent accounts.
• Negotiate and implement payment plans.
• Evaluate accounts for repossession or charge off.

Skills

Communication skills

Conflict resolution

Risk assessment

Education

Bachelor's Degree preferred

Tools

Office machines

Job description

ICCU is seeking a bilingual Member Assistance Officer in Tucson, AZ, responsible for managing delinquent loan accounts and ensuring compliance with regulations. The role involves contacting members for payment arrangements and evaluating accounts for loss mitigation.

Qualifications include a preferred Bachelor's Degree and 1-2 years of experience in collections or risk management. Benefits offered include competitive pay, generous PTO, and an awesome culture.