Bilingual Collections Specialist II - Mid-Stage Recovery

Desert Financial Credit Union; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Desert Financial Credit Union in Phoenix, Arizona is looking for a Collector II to handle accounts with advanced delinquency. The position entails negotiating payment plans, monitoring repossession and bankruptcy accounts, and liaising with internal and external stakeholders to ensure compliance and customer satisfaction.

Qualified candidates will have a High School Diploma or GED, with a minimum of 1 year of Collections experience. Key skills include customer service excellence, active listening, and effective communication.

Join us in fostering strong relationships while helping our members maintain their financial well-being.

Qualifications

• High School Diploma or GED required.
• 1+ years of Collections experience required.
• Understanding of fundamental banking concepts, products, and their application to member needs required.
• Skill in focusing on member communication, identifying underlying needs, and demonstrating understanding required.
• Ability to deliver consistent, high-quality service while maintaining professionalism and member focus required.

Responsibilities

• Negotiate payments while evaluating the member/customer financial situation.
• Confirm all member information is accurate and complete.
• Answer inbound and outbound collection calls to provide customer/member assistance.
• Adhere to all appropriate regulations; FDCPA, state collection laws, and HIPPA.
• Perform extensive skip tracing to establish contact or identify collateral location for recovery when necessary.
• Identify accounts that require alternate default resolutions such as repossession and recommend them for review.

Skills

Customer Service Excellence

Active Listening

Mid-Stage Collections Strategies

Payment Plan Structuring

Objection Handling

Performance Tracking

Cross-Department Communication

Basic Financial Knowledge

Effective Communication

Nimble Learning

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Desert Financial Credit Union in Phoenix, Arizona is looking for a Collector II to handle accounts with advanced delinquency. The position entails negotiating payment plans, monitoring repossession and bankruptcy accounts, and liaising with internal and external stakeholders to ensure compliance and customer satisfaction.

Qualified candidates will have a High School Diploma or GED, with a minimum of 1 year of Collections experience. Key skills include customer service excellence, active listening, and effective communication.

Join us in fostering strong relationships while helping our members maintain their financial well-being.