Bilingual Revenue Assurance Agent II

Orion Federal Credit Union; Memphis, Northern (TN, KY); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Orion Financial is seeking a Collections Specialist to perform delinquency collection activities, contact members, and resolve balances. The role involves analyzing accounts, facilitating repayment arrangements, and maintaining accurate records in a professional office setting.

Responsibilities include monitoring delinquency status, contacting members, and escalating cases as needed while ensuring compliance with policies and regulations.

Qualifications

• Education/certification: High school graduate or equivalent, some college preferred.
• Knowledge of collection procedures and related laws and regulations.
• Experience: 2 years prior collections experience preferred. Bilingual (English/Spanish) required.
• Skills/abilities: Accuracy and thoroughness in work. Ability to multi-task. Excellent verbal and written skills.
• Working conditions: Typical office environment.

Responsibilities

• Maintains professional reputation and confidentiality in collections operations.
• Monitors delinquency reports and payments; contacts high balance/delinquent members to resolve delinquencies.
• Discusses repayment arrangements and potential legal actions; informs client of options and conducts follow-ups.
• Pulls credit reports, verifies information, performs skip tracing, and maintains repossession logs and related records.
• Prepares reports on delinquent accounts and collection activities; ensures proper crediting of payments and refunds when needed.
• Notifies management of activities, progress toward objectives, and significant problems; participates in meetings.

Skills

Verbal and written communication

Bilingual English/Spanish

Multitasking

Attention to detail

Education

High school diploma or equivalent

Some college

Job description

Posted Thursday, July 2, 2026 at 5:00 AM

POSITION PURPOSE

Responsible for performing collection activities associated with various delinquent accounts. Reviews delinquent accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures the Company's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for maintaining a professional reputation throughout the collections operations and in all contact with members. Maintains confidentiality.
• Receives delinquency reports and monitors payments for late and/or delinquency status.
• Contact high balance and/or delinquent members by telephone and/or letter to determine reasons for balance and delinquency to secure a satisfactory resolution to the repayment problem. Notify co-signers regarding status of delinquent accounts.
• Utilizes further appropriate collections methods if initial attempts do not secure required payments. Discuss possible financial arrangements, inform clients of potential legal actions, and suggest consolidations and financial counseling to arrive at suitable payment arrangements.
• Continues to collect until the account becomes a write-off, bankruptcy, or attorney account. Makes early contact with clients to collect and keep them informed of account status.
• Pull credit bureaus for customer reports, checks customer references, updates addresses and gathers additional information as necessary. Skip trace on loan accounts. Maintain accurate data for repossession log, bankruptcy files, charge-offs list, etc.
• Prepares reports on the kind and status of delinquent account and collection activities undertaken by the credit union, and rates the accounts according to the credit union procedures.
• Ensures payments are properly credited or applied to customer accounts and in credit union records or return payments if foreclosure has been initiated or payments are unacceptable.
• Initiates repossession proceedings by completing paperwork upon reaching 60 days past due.
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant.
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and any correspondence with the members.
• Keeps management informed of activities, progress toward established objectives, and of any significant problems.
• Assists in compiling monthly board reports.
• Attend and participate in meetings as required.
• All other duties as assigned by management.

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent, some college preferred.

KNOWLEDGE: Knowledge of collection procedures and related laws and regulations. Understanding of Company policies. Familiar with default and enforcement clauses. Basic understanding of the U.S. Bankruptcy Code & Small Claims Court system.

EXPERIENCE: 2 years prior collections experience preferred. Bilingual (English/Spanish) required.

SKILLS/ABILITIES: Accuracy and thoroughness in work. Ability to multi-task. Excellent verbal and written skills. Ability to prioritize in a fast paced, high-volume environment with minimal supervision. Basic PC skills to operate computer applications and other basic business equipment.

WORKING CONDITIONS: Typical office environment

Successful candidates must pass pre-employment credit checks, background checks, and drug screens.

Orion Financial is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin or any other federal or state protected class. We maintain a drug-free workplace and perform pre-employment substance abuse testing. If you are unable to complete this application due to a disability, contact us to ask for an accommodation or an alternative application process.