Spanish-Speaking Member Support Agent (On-Site)

ICCU; Meridian (ID); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Generous Paid Time Off

Paid Holidays

Matching 401K AND Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Paid Group Life and Disability Ins.

Awesome Culture

Job summary

ICCU in Meridian, ID is seeking a Member Contact Center Agent (Spanish required) to build positive relationships with members over the phone, text, and email. You will identify needs quickly and provide first contact resolution while delivering world-class service in a fully on-site role.

Responsibilities include handling a range of member transactions, explaining ICCU services, meeting performance metrics, and documenting interactions accurately.

Qualifications

• A high school diploma or GED is required.
• Knowledge of financial institution federal regulations.
• Ability in math, 10-key calculator use, and accurate cash handling.
• Excellent communication and people skills.
• Ability to maintain confidentiality of Credit Union and member records.
• Good knowledge of all Credit Union services.

Responsibilities

• Maintains a strong focus on helping each member achieve financial success.
• Ensures member experiences are always at or above our Eagle Service Standards.
• Behaves consistently with ICCU’s Core Values of Honesty, Integrity, Respect, Dignity, Growth, Performance, Improvement, and Accountability.
• Is a positive influence in creating an upbeat and energetic team culture.
• Performs a wide range of member-generated transactions.
• Provides general information to members about Credit Union services.
• Effectively communicates over the phone, through text message, and through email in a professional, accurate, and timely manner with members by setting clear expectations.
• Answers telephone calls and meets performance metrics.
• Researches and makes appropriate corrections for members with account problems.
• Recognizes and develops opportunities to refer products and services to members and maintains acceptable levels of Game of Work sales goals.
• Uses resources to resolve inquiries on the first contact.
• Completes accurate case notes of member interactions and call history.

Skills

Communication skills

Cash handling

Math

Confidentiality

Education

High school diploma or GED

Job description

ICCU in Meridian, ID is seeking a Member Contact Center Agent (Spanish required) to build positive relationships with members over the phone, text, and email. You will identify needs quickly and provide first contact resolution while delivering world-class service in a fully on-site role.

Responsibilities include handling a range of member transactions, explaining ICCU services, meeting performance metrics, and documenting interactions accurately.