Delinquency & Recovery Specialist

ICCU; Tucson (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Generous Paid Time Off

11 Paid Holidays

Matching 401K AND Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Paid Group Life and Disability Ins.

Awesome Culture

Business Discounts

Job summary

ICCU in the United States seeks a delinquency collections specialist to manage overdue loan accounts and arrange payments. You will contact members by phone, email or in person and document interactions while applying loss mitigation options as needed.

The role requires strong written and verbal communication, confidentiality, and accurate record-keeping. A Bachelor’s degree is preferred and 1–2 years in collections or risk management is desirable. ICCU is an Equal Opportunity Employer.

Qualifications

• Bachelor’s degree preferred.
• One to two years collection or risk management experience preferred.
• Good written and verbal communication skills.
• Ability to type and input data accurately.
• Maintain confidentiality of Credit Union and member records.
• Certified in basic knowledge of deceased members and bankruptcy processes.

Responsibilities

• Contact members by telephone, letter, email, or in person for payment arrangements.
• Support inbound and make outbound collection calls.
• Update applications and interview past due members.
• Skip trace members.
• Make recommendations regarding potential loan modifications.
• Review delinquency reports and CPI insurance.
• Identify and analyze risk of delinquent accounts to reduce loss.
• Review and recommend loss mitigation options for hardship.
• Verify account research and error corrections.
• Advise members with financial problems.
• Negotiate and implement payment plans.
• Evaluate and recommend accounts for repossession and/or charge off.
• Review Consumer Credit Counseling Service accounts and prepare accounts for charge off.
• Answer basic questions regarding bankruptcy, deceased, home help, borrower assistance and repossession.
• Work early to mid-stage consumer delinquent loans.
• Document collection process accurately.
• Other support service duties as assigned.

Skills

Communication skills

Typing

Confidentiality

Education

Bachelor’s degree preferred

Experience in collection/risk management preferred

Job description

ICCU in the United States seeks a delinquency collections specialist to manage overdue loan accounts and arrange payments. You will contact members by phone, email or in person and document interactions while applying loss mitigation options as needed.

The role requires strong written and verbal communication, confidentiality, and accurate record-keeping. A Bachelor’s degree is preferred and 1–2 years in collections or risk management is desirable. ICCU is an Equal Opportunity Employer.