Bilingual Member Service Specialist (Spanish)

ICCU; Tucson (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Paid Holidays

401K and Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Paid Group Life and Disability Ins.

Awesome Culture

Business Discounts

Job summary

ICCU in Tucson, AZ is seeking a Member Service Specialist to greet members, answer questions, and guide them to financial solutions while upholding ICCU’s mission and values. The role emphasizes excellent service, accuracy, and responsiveness in a branch setting.

Spanish preferred to assist a diverse membership; you will handle member transactions, learn multiple channel systems, and resolve concerns on first contact. Eligibility for ICCU membership is required.

Qualifications

• Good communication and interpersonal skills.
• The ability to learn a variety of channels and systems.
• The ability to maintain confidentiality of Credit Union records.

Responsibilities

• Ensure member satisfaction through courteous, accurate, and efficient service.
• Provide general information about Credit Union services.
• Refer members to products and services to help achieve financial success.
• Learn and use various channels and systems to perform member transactions.
• Resolve member concerns on the first contact and inform management of member needs.

Skills

Customer service

Cash handling

Interpersonal skills

Education

High School Diploma or GED

Job description

ICCU in Tucson, AZ is seeking a Member Service Specialist to greet members, answer questions, and guide them to financial solutions while upholding ICCU’s mission and values. The role emphasizes excellent service, accuracy, and responsiveness in a branch setting.

Spanish preferred to assist a diverse membership; you will handle member transactions, learn multiple channel systems, and resolve concerns on first contact. Eligibility for ICCU membership is required.