Spanish-Speaking Insurance Customer Advocate

State Farm Insurance Companies; Saint Paul (MN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Salary plus bonus

Paid time off

Growth potential/Advancement

Job summary

State Farm Insurance Companies is seeking a Customer Service Representative for an Agent Team Member role, with Spanish language support. The position emphasizes value-based conversations, an excellent customer experience, and growth potential in a fast-paced environment.

Responsibilities include building relationships, answering inquiries about coverage, policy changes, billing, and claims, and educating customers on insurance options.

Qualifications

• Excellent interpersonal skills and strong communication, both written and verbal.
• People-oriented with a customer-service mindset and proactive follow-up.
• Strong organizational skills and attention to detail.
• Ability to learn computer systems and processes quickly.
• Commitment to ongoing licensing and ongoing product knowledge.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service on insurance inquiries, coverage, policy changes, transfers, claims, and billing.
• Educate customers using a needs-based review process about insurance options.
• Maintain a strong work ethic and commitment to success every day.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Team player

Multi-tasking

Computer literacy

Education

Property & Casualty license (must obtain)

Life and Health license (must obtain)

Job description

State Farm Insurance Companies is seeking a Customer Service Representative for an Agent Team Member role, with Spanish language support. The position emphasizes value-based conversations, an excellent customer experience, and growth potential in a fast-paced environment.

Responsibilities include building relationships, answering inquiries about coverage, policy changes, billing, and claims, and educating customers on insurance options.