Bilingual Insurance Customer Advocate

SHARON GREEN INSURANCE AGENCY, INC.; Kenner (LA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Sharon Green - State Farm Agent is seeking a bilingual Customer Service Representative to support clients in English and Spanish. The role focuses on answering inquiries, explaining coverage, and guiding customers through the claims process.

You'll work across phone, email, and messaging channels, educate clients on available insurance products, and collaborate with teammates to resolve issues quickly. The position values flexibility and customer focus.

Qualifications

• Bilingual in Spanish and English with strong written and spoken communication.
• High school diploma or equivalent; college degree is a plus.
• Experience in customer service in the insurance industry is a plus.
• Familiarity with insurance terminology and policies.
• Proficient in Microsoft Office and CRM software.

Responsibilities

• Assist bilingual clients with inquiries about insurance policies, coverage details, and claims.
• Provide customer service via phone, email, and other channels.
• Translate documents between English and Spanish.
• Collaborate with team to resolve customer issues promptly.
• Educate clients on insurance products to aid decision making.

Skills

Bilingual: Spanish & English

Customer service

Communication skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

College degree is a plus

Tools

CRM software

Microsoft Office

Job description

Sharon Green - State Farm Agent is seeking a bilingual Customer Service Representative to support clients in English and Spanish. The role focuses on answering inquiries, explaining coverage, and guiding customers through the claims process.

You'll work across phone, email, and messaging channels, educate clients on available insurance products, and collaborate with teammates to resolve issues quickly. The position values flexibility and customer focus.