Spanish-Speaking Insurance Customer Advocate

Tim Gibbs - State Farm Agency; Cedar Hill (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health & Dental

Advancement opportunities

Job summary

Tim Gibbs - State Farm Agency in Cedar Hill, TX seeks a bilingual (Spanish) Customer Service Representative to assist clients with insurance inquiries, quotes, and policy changes in a friendly, professional manner.

You will answer calls, greet clients, educate customers on options, and help with billing, claims, and eligibility. The role emphasizes needs-based service and teamwork in a growing local office.

Qualifications

• Experience in sales or customer-facing roles preferred.
• Excellent written and verbal communication skills.
• Able to work in a team and be proactive in solving problems.
• Bilingual in Spanish and English is a strong plus.

Responsibilities

• Answer phones and greet clients.
• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly service for inquiries about insurance options, billing, and policy changes.
• Educate customers about insurance options using a needs-based approach.

Skills

Sales experience

Communication skills

Self-motivated

Detail oriented

Proactive problem solving

Teamwork

Needs-based interviewing

Customer relations

Bilingual (Spanish)

Education

Property & Casualty license (must obtain)

Life & Health license (must obtain)

Job description

Tim Gibbs - State Farm Agency in Cedar Hill, TX seeks a bilingual (Spanish) Customer Service Representative to assist clients with insurance inquiries, quotes, and policy changes in a friendly, professional manner.

You will answer calls, greet clients, educate customers on options, and help with billing, claims, and eligibility. The role emphasizes needs-based service and teamwork in a growing local office.