Bilingual Customer Service Representative - Spanish

State Farm Insurance Companies; Cedar Hill (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Health and Dental

Job summary

Tim Gibbs - State Farm Agency in Cedar Hill, TX is seeking a bilingual Spanish Customer Service Representative to greet clients, build relationships, and deliver friendly, accurate service. The role emphasizes customer care, insurance inquiries, and needs-based guidance to improve loyalty and satisfaction.

Requirements include sales experience and strong communication skills; licenses for Property Casualty and Life/Health are desired and can be pursued after joining the team.

Qualifications

• Bilingual in English and Spanish preferred/required.
• Sales experience in any channel (outside/inside/retail/telemarketing) preferred.
• Excellent written and verbal communication skills.
• Able to obtain Property & Casualty license.
• Able to obtain Life & Health license.
• Self-motivated and detail oriented; works well in a team.
• Proactive in problem solving and able to assess customer needs.

Responsibilities

• Answer phones and greet clients.
• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service; handle inquiries about insurance availability, coverage, changes, transfers, claims, and billing.
• Educate customers about insurance options using a customer-focused, needs-based approach.

Skills

Bilingual Spanish

Customer service

Sales experience

Communication skills

Team player

Self-motivated

Detail oriented

Needs-based interview

Job description

Tim Gibbs - State Farm Agency, located in Cedar Hill, TX is currently looking for a talented, caring, professional to join our team as a Bilingual (Spanish) Customer Service Representative. This is a position is for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

What we provide

• Paid time off (vacation and personal/sick days)
• Health and Dental
• Growth potential/Opportunity for advancement within my office

Requirements:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.