Bilingual Customer Service Representative - Spanish

Tim Gibbs - State Farm Agency; Cedar Hill (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health & Dental

Advancement opportunities

Job summary

Tim Gibbs - State Farm Agency in Cedar Hill, TX seeks a bilingual (Spanish) Customer Service Representative to assist clients with insurance inquiries, quotes, and policy changes in a friendly, professional manner.

You will answer calls, greet clients, educate customers on options, and help with billing, claims, and eligibility. The role emphasizes needs-based service and teamwork in a growing local office.

Qualifications

• Experience in sales or customer-facing roles preferred.
• Excellent written and verbal communication skills.
• Able to work in a team and be proactive in solving problems.
• Bilingual in Spanish and English is a strong plus.

Responsibilities

• Answer phones and greet clients.
• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly service for inquiries about insurance options, billing, and policy changes.
• Educate customers about insurance options using a needs-based approach.

Skills

Sales experience

Communication skills

Self-motivated

Detail oriented

Proactive problem solving

Teamwork

Needs-based interviewing

Customer relations

Bilingual (Spanish)

Education

Property & Casualty license (must obtain)

Life & Health license (must obtain)

Job description

About this position

Tim Gibbs - State Farm Agency, located in Cedar Hill, TX is currently looking for a talented, caring, professional to join our team as a Bilingual (Spanish) Customer Service Representative. This is a position is for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

What we provide

• Paid time off (vacation and personal/sick days)
• Health and Dental
• Growth potential/Opportunity for advancement within my office

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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