Spanish-speaking In-Game Support Analyst - Relocation Paid

Employers from Greece; United States; Remote; USD 40,000 - 64,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Bonus

Training

Relocation Package

Health Insurance

Two Extra Salaries

More Benefits

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Spanish Speaking In-Game Support Analyst to assist Spanish-speaking players and ensure a smooth gaming experience.

You will provide real-time help through in-game chat, email, and forums, troubleshoot technical issues, and document player tickets for timely follow-ups. Collaboration with developers to relay feedback is essential, along with staying current on game updates.

Qualifications

• Fluency in Spanish and English required.
• Experience in customer support, gaming industry preferred.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Provide real-time support to Spanish-speaking players via in-game chat, email, and forums.
• Troubleshoot and resolve in-game issues related to gameplay, accounts, and performance.
• Document and monitor player issues in the support ticketing system with timely updates.
• Communicate game mechanics, features, and updates clearly to players.
• Collaborate with game development to relay player feedback and recurring issues.
• Stay updated on game developments and industry trends to ensure informed support.
• Contribute to optimizing support processes and player satisfaction initiatives.

Skills

Spanish

English

Customer support

Gaming knowledge

Tools

Ticketing systems

Job description

Patrique Mercier Recruitment By Nellie in the United States is seeking a Spanish Speaking In-Game Support Analyst to assist Spanish-speaking players and ensure a smooth gaming experience.

You will provide real-time help through in-game chat, email, and forums, troubleshoot technical issues, and document player tickets for timely follow-ups. Collaboration with developers to relay feedback is essential, along with staying current on game updates.