Italian-Speaking Real-Time In-Game Support Analyst

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

And much more...

Job summary

Patrique Mercier Recruitment By Nellie is seeking an Italian Speaking In-Game Support Analyst to assist Italian-speaking players with real-time support via chat, email, and forums. You will troubleshoot gameplay and account issues and document cases in the ticketing system.

As part of a gaming-focused support team, you will collaborate with developers to relay player feedback and stay updated on game updates and policies, while delivering an empathetic, high-quality player experience.

Qualifications

• Fluency in Italian and English with strong verbal and written communication skills.
• Prior experience in customer support, especially in gaming, is preferred.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Avid gamer with understanding of gaming concepts and community dynamics.
• Ability to work flexible hours, including evenings and weekends.
• Experience with ticketing systems and customer support tools is a plus.
• Enthusiastic, empathetic, and committed to providing an exceptional player support experience.

Responsibilities

• Provide real-time support to Italian-speaking players via in-game chat, email, and community forums.
• Troubleshoot in-game issues and assist players with technical queries related to gameplay, accounts, and performance.
• Document and track player issues in the support ticketing system, ensuring timely and accurate follow-up.
• Communicate effectively with players to help them understand game mechanics, features, and updates.
• Collaborate with the game development team to provide feedback on player experiences and recurring issues.
• Stay informed about the latest game updates, features, and industry trends to enhance support delivery.
• Contribute to the continuous improvement of support processes and player satisfaction initiatives.

Skills

Italian language

English language

Customer support

Communication skills

Problem solving

Gaming knowledge

Ticketing systems

Tools

Ticketing systems

Job description

Patrique Mercier Recruitment By Nellie is seeking an Italian Speaking In-Game Support Analyst to assist Italian-speaking players with real-time support via chat, email, and forums. You will troubleshoot gameplay and account issues and document cases in the ticketing system.

As part of a gaming-focused support team, you will collaborate with developers to relay player feedback and stay updated on game updates and policies, while delivering an empathetic, high-quality player experience.