French-Speaking In-Game Support—Flexible Hours

Employers from Greece; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a French-speaking In-Game Support Analyst to help French-speaking players. You will assist via in-game chat, email, and forums to ensure an enjoyable gaming experience.

Responsibilities include real-time support, troubleshooting, ticketing, explaining game mechanics, and relaying feedback to developers. Flexible hours, with training and relocation benefits described in the offer.

Qualifications

• Fluent in French and English with strong written and verbal communication skills
• Experience in customer support, preferably in gaming
• Strong troubleshooting and analytical abilities for technical issues
• Genuine passion for gaming and understanding of game mechanics
• Willing to work flexible hours including evenings and weekends

Responsibilities

• Deliver real-time support to French-speaking players via in-game chat, email, and forums
• Identify and troubleshoot a variety of in-game issues and account problems
• Document and manage player issues within the ticketing system
• Explain game mechanics, features, and updates clearly to players
• Relay player feedback to the development team and identify recurring problems
• Stay updated on new game releases and industry trends to provide knowledgeable support
• Contribute to improving support processes to boost player satisfaction

Skills

French fluency

English fluency

Job description

Patrique Mercier Recruitment By Nellie is seeking a French-speaking In-Game Support Analyst to help French-speaking players. You will assist via in-game chat, email, and forums to ensure an enjoyable gaming experience.

Responsibilities include real-time support, troubleshooting, ticketing, explaining game mechanics, and relaying feedback to developers. Flexible hours, with training and relocation benefits described in the offer.