Strategic Customer Success Partner for Social Impact

Bonterra

Carson City (NV)

In loco

USD 68.000 - 85.000

Tempo pieno

7 giorni fa

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Vantaggi offerti da questo lavoro

401(k) match

Comprehensive benefits package

Descrizione del lavoro

Bonterra is seeking a Customer Success Manager to drive long-term value for nonprofit and corporate customers. You will align success plans with customer goals, oversee product adoption, health, and progress toward shared outcomes using our SaaS solutions.

Responsibilities include owning renewals, building Renewal Plans, leading Adoption Meetings, and presenting at Executive Business Reviews to illustrate ROI and outcomes. Willingness to travel up to 20% is required.

Competenze

3+ years in Customer Success, Account Management, or similar with strategic focus.
Proven ability to own a book of business independently in a dynamic environment.
Forecast renewal risk and prioritize mitigation based on data.
Strong analytical mindset using health data and reporting tools.

Mansioni

Own renewal targets and forecast renewal likelihood; surface risks early.
Develop renewal account plans for Critical Path accounts with goals, stakeholders, whitespace, and risk.
Lead Adoption Meetings to track usage against success plans and adjust as needed.
Conduct Executive Business Reviews tailored to audience and outcomes; discuss ROI and roadmap.
Document outcomes and connect product usage to customer goals to justify renewal value.