Strategic Customer Success Manager — Social Impact SaaS

Social Solutions Global; Minnesota; On-site; USD 68,000 - 85,000; Full time

Job summary

Bonterra is seeking a Customer Success Manager to drive long‑term value for nonprofit and corporate customers by aligning success plans with customer goals and maximizing adoption of Bonterra SaaS solutions.

You will proactively manage product adoption, monitor customer health, and guide customers toward measurable outcomes. The role demands strategic book management, renewal forecasting, and effective collaboration with Product, Sales, and Support teams.

Qualifications

• 3+ years in Customer Success, Account Management, or similar role with strategic focus.
• Ability to own a book of business and manage complexity without a playbook.
• Proven track record of creating success plans and translating usage into value.

Responsibilities

• Own renewal targets and forecast renewal likelihood with early risk signals.
• Create renewal account plans for Critical Path accounts including goals and stakeholders.
• Lead Adoption Meetings to track usage and progress against success plans.
• Lead Business Reviews and EBRs, tailoring messaging to executives and budget owners.
• Document and report outcomes tying product usage to customer goals for renewal leverage.
• Articulate value achieved with Bonterra solutions to defend budget and expansion.
• Monitor health and adoption trends; mitigate risks for at‑risk accounts.
• Serve as primary contact and coordinate cross‑functional collaboration.
• Promote Bonterra resources and best practices to expand programs.

Skills

Account management

Strategic thinking

Forecasting

Analytical mindset

Stakeholder management

Communication skills

Tools

CRM software

Data analytics tools

Job description

Bonterra is seeking a Customer Success Manager to drive long‑term value for nonprofit and corporate customers by aligning success plans with customer goals and maximizing adoption of Bonterra SaaS solutions.

You will proactively manage product adoption, monitor customer health, and guide customers toward measurable outcomes. The role demands strategic book management, renewal forecasting, and effective collaboration with Product, Sales, and Support teams.