Strategic CSM — Social Impact SaaS

Bonterra; Las Vegas (NV); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Unlimited PTO

Paid Holidays

Volunteer Time Off

401(k) match

Job summary

Bonterra is seeking a Customer Success Manager in the U.S. to partner with nonprofit and corporate customers, drive long-term value, and ensure successful adoption of Bonterra’s SaaS solutions. You will manage health, track progress toward goals, and guide customers toward measurable outcomes that maximize impact.

The role focuses on renewal forecasting, adoption acceleration, and strategic business reviews with executive stakeholders. Travel up to 20% may be required.

Qualifications

• 3+ years in Customer Success, Account Management, or similar role with strategic scope.
• Proven ability to own a book of business independently.
• Experience forecasting renewal risk and managing mitigations.
• Strong written and verbal communication; capable of executive-facing reviews.

Responsibilities

• Own retention targets and forecast renewal likelihood for your book.
• Build renewal account plans covering goals, stakeholders, whitespace, and risk.
• Lead Adoption Meetings to track usage and progress against success plans.
• Conduct Business Reviews and Executive Business Reviews tailored to audience.
• Document outcomes and connect product usage to customer goals for renewal justification.
• Articulate customer value and support expansion through evidence from Bonterra solutions.
• Monitor health trends and mitigate at-risk accounts.
• Serve as primary contact, multi-threading relationships to leadership levels.
• Collaborate with Product, Sales, and Support to remove friction and deliver a unified experience.
• Promote Bonterra resources to drive customer self-sufficiency and expansion.

Skills

Strategic account management

Forecasting renewals

Data-driven decisions

Executive communication

Cross-functional collaboration

Travel readiness

Job description

Bonterra is seeking a Customer Success Manager in the U.S. to partner with nonprofit and corporate customers, drive long-term value, and ensure successful adoption of Bonterra’s SaaS solutions. You will manage health, track progress toward goals, and guide customers toward measurable outcomes that maximize impact.

The role focuses on renewal forecasting, adoption acceleration, and strategic business reviews with executive stakeholders. Travel up to 20% may be required.