Spanish-Speaking Community Resource Navigator

Diocese of Allentown; Allentown (Lehigh County); On-site; USD 23,000 - 32,000; Full time

Job summary

Catholic Charities, Diocese of Allentown is seeking a Case Management Navigator to assist individuals and families facing financial hardship, housing instability, and food insecurity. The role involves assessing needs, developing personalized plans, and connecting clients with local, state, and federal resources.

You will maintain caseloads, advocate for clients, document outcomes, and collaborate with community partners to ensure comprehensive, compassionate care.

Qualifications

• Bachelor's degree in social work, human services, psychology, or a related field.
• Spanish language skills strongly preferred.
• Experience working with individuals and families facing socioeconomic challenges preferred.
• Knowledge of local community resources, social service systems, and public benefit programs.
• Strong communication, organizational, and problem-solving skills.
• Ability to work with individuals from diverse backgrounds with empathy and professionalism.

Responsibilities

• Conduct basic assessments to identify client needs related to housing, food, healthcare, transportation, and financial stability.
• Aid clients in creating individualized service plans outlining goals and action steps.
• Assist clients in connecting to local, state, and federal resources, including rental assistance, food programs, healthcare providers, employment services, and financial support programs.
• Educate clients on eligibility requirements and assist with completing applications and documentation.
• Coordinate referrals to internal and external service providers to ensure a holistic support network.
• Maintain a caseload and provide ongoing case management, monitoring progress and adjusting service plans as needed.
• Advocate on behalf of clients with landlords, agencies, and other community partners as appropriate.
• Maintain accurate and timely case notes and documentation in accordance with organizational and funding requirements.
• Track outcomes and prepare reports as required by supervisors or funders.
• Ensure all services are delivered in compliance with agency policies and confidentiality requirements.
• Develop and maintain strong working relationships with community partners, service providers, and resource agencies.
• Participate in community meetings, trainings, and outreach events to stay informed about available resources and emerging needs.

Skills

Communication skills

Cultural humility

Empathy

Organization

Education

Bachelor's degree in social work or related field

Tools

Case management software

Microsoft Office

Basic computer applications

Job description

Catholic Charities, Diocese of Allentown is seeking a Case Management Navigator to assist individuals and families facing financial hardship, housing instability, and food insecurity. The role involves assessing needs, developing personalized plans, and connecting clients with local, state, and federal resources.

You will maintain caseloads, advocate for clients, document outcomes, and collaborate with community partners to ensure comprehensive, compassionate care.