Housing | Case Navigator

Catholic Charities of the Archdiocese of Galveston-Houston; Galveston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Catholic Charities of the Archdiocese of Galveston-Houston is seeking a Housing Navigator to help homeless individuals and families access housing and transition them to case management services. The role involves screening in HMIS or designated databases, accompanying clients through housing referrals, and collaborating with case managers, landlords, and community partners.

Responsibilities include organizing housing appointments, compiling lease documentation, and maintaining precise client

Qualifications

• Preferred: 1 year of housing navigation, case management or social services experience.
• Minimum: 3 years of housing navigation, case management or social services experience.
• Valid Texas driver's license and ability to travel as needed.

Responsibilities

• Enroll clients in the program and identify eligible housing units for lease.
• Assist with lease applications, gather documentation, and secure related assistance.
• Maintain accurate documentation of services in program databases.
• Attend trainings and collaborate with partners to implement the navigation portion.
• Coordinate with outside providers to meet client needs and provide referrals.
• Perform other duties as assigned.

Skills

Housing navigation experience

Communication skills

Organizational skills

MS Office proficiency

Team player

Ability to work under pressure

Education

Associate Degree in psychology or related field

High School Diploma or GED

Job description

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

Join our team as the Housing Navigator! This position is responsible for navigating homeless individuals and families referred to the program to match them to the appropriate housing opportunity and then transition them for case management services to successfully complete the program. Housing Navigation includes screening participants using an assessment workflow through the Homeless Management Information System (HMIS) or other designated database and will accompany clients from the housing referral through the lease-up process. The position will also collaborate with case managers, landlords and community partners. Responsible for working with clients participating in the Housing Program or other housing stability assistance program, coordinating/updating available and eligible housing units, and collaborating with assigned case manager. Also responsible for maintaining client files in accordance with agency policies, inputting client information in a designated database(s) and gathering and reporting program metrics.

PRINCIPAL DUTIES

• Works with clients, referred by supervisor, to enroll in program and identify eligible and available housing units for lease. Assists clients in gathering all documents necessary to complete a housing program enrollment. Accompanies clients to all housing appointments and serves as clients’ primary advocate during the housing search and selection process and prior to transfer to the housing case manager.
• Assists clients to complete lease application, including assembling documentation needed for lease-up, and securing related assistance (application fee, etc.) as needed.
• Maintains precise and accurate documentation of housing navigation services, including client files and entries into the program databases.
• Attends Housing Assessor, Navigator, HMIS and other applicable trainings, as assigned, to effectively collaborate with partners and implement the navigation portion of the program effectively.
• Coordinates with a variety of outside providers, as necessary, to meet client’s needs and avoid duplications of services. Provides community resource referrals for clients.
• Performs other duties as assigned.

Qualifications

PREFERRED QUALIFICATIONS

• Associate Degree in psychology or related field.
• One (1) year experience in housing navigation, case management or social services

Minimum Qualifications

• High School Diploma or G.E.D
• Three (3) year experience in housing navigation, case management or social services
• Valid Texas Driver’s License

Skills Requirements

• Experience interacting in person and by telephone and email with people in need of assistance.
• Experience conducting outreach and presentations.
• Flexible and effective team player, able to adapt to changes and a busy workplace environment.
• Knowledge and experience with housing issues and available resources.
• Experience and knowledge with the challenges of and resources for those at-risk of homelessness.
• Knowledge of homelessness and related issues, and poverty-related issues.
• Ability to work with diverse communities.
• Excellent organizational skills and an ability to self-motivate.
• Excellent written/verbal communication and people skills.
• Computer literate – experience with MS Office: Word, Excel, Outlook, and using internet.
• Ability to work under pressure, address multiple priorities and meet deadlines.
• Ability to identify key issues in problem solving and implement effective and creative solutions.

Catholic Charities is an equal opportunity employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect. Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.