Case Navigator

Vaco; Los Angeles (CA); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Vaco is seeking a compassionate Case Navigator in Los Angeles, CA to support families in accessing community resources and services. This temporary, full-time hybrid role partners with referred families to assess needs, connect to benefits, and advocate for education and guardianship needs.

Ideal candidates bring Spanish/English bilingual skills, coursework or experience in social work or related fields, strong communication, and the ability to document cases clearly while maintaining

Qualifications

• Bilingual Spanish/English required
• Experience or education in social work, behavioral science, social sciences, human services, public health, or a related area
• Direct case management or Case Navigator experience is not required
• College students may be considered
• Strong written and verbal communication skills
• Ability to write clear and concise case documentation and reports
• Strong organizational skills and ability to meet deadlines
• Comfortable working directly with families and community organizations
• Proficiency with Microsoft Word, Outlook, and general office technology
• Reliable transportation, valid driver's license, current vehicle registration, and automobile insurance required
• Flexibility to work occasional Saturdays as assigned

Responsibilities

• Connect with referred families and initiate support services
• Assess individual and family needs and connect them with appropriate community resources
• Assist caregivers with accessing available emergency resources and support programs
• Provide advocacy related to education, adoption, guardianship, and family services
• Maintain accurate case documentation, reports, and client records
• Refer families to community organizations and social service programs
• Build relationships with community agencies and service providers
• Participate in community outreach activities and caregiver events
• Maintain confidentiality when handling sensitive client and family information

Skills

Bilingual Spanish/English

Social work background

Case navigation

Communication skills

Microsoft Word

Outlook

Education

32 college units

2 years relevant experience

Tools

Microsoft Word

Outlook

Job description

Case Navigator

Location: Mid City, LA

Industry: Nonprofit / Social Services

Pay: $22/hr

Employment Type: Temporary, approximately 3 months

Schedule: Full-Time | Hybrid, currently 3–4 days onsite

Language Requirement: Bilingual Spanish/English required

Position Overview

We are seeking a compassionate and organized Case Navigator to support families and caregivers by helping them access community resources, benefits, and social services.

This role will work directly with referred families to assess their needs, connect them with appropriate services, and provide ongoing support and advocacy. This is a great opportunity for someone with experience or education in social work, behavioral science, social sciences, or community services who wants to continue building hands‑on experience in the field.

Key Responsibilities

• Connect with referred families and initiate support services
• Assess individual and family needs and connect them with appropriate community resources
• Assist caregivers with accessing available emergency resources and support programs
• Provide advocacy related to education, adoption, guardianship, and family services
• Help families understand and access eligible government benefits
• Refer families to community organizations and social service programsBuild relationships with community agencies and service providers
• Maintain accurate case documentation, reports, and client records
• Participate in community outreach activities, caregiver events, and network meetings
• Maintain confidentiality when handling sensitive client and family information

Qualifications

• Bilingual Spanish/English required
• Experience or education in social work, behavioral science, social sciences, human services, public health, or a related area
• Direct case management or Case Navigator experience is helpful but not required
• Candidates currently attending college may be considered
• Strong written and verbal communication skills
• Ability to write clear and concise case documentation and reports
• Strong organizational skills and ability to meet deadlines
• Comfortable working directly with families and community organizations
• Proficiency with Microsoft Word, Outlook, and general office technology
• Reliable transportation, valid driver's license, current vehicle registration, and automobile insurance required
• Flexibility to work occasional Saturdays as assigned

Education & Experience

Candidates should meet one of the following:

• At least 32 college units, including 16 units in Social Work, Social Sciences, Humanities, Public Administration, Public Health, or a related area; or
• At least 2 years of relevant experience in social work, behavioral science, social science, or a related social-services environment

Ideal Candidate

The ideal candidate is compassionate, dependable, organized, and comfortable working directly with families who may need help navigating multiple services and resources.

This could be a strong opportunity for someone coming from a Case Aide, Case Management Assistant, Family Services, Community Outreach, Behavioral Health, Social Services, or Human Services background, as well as someone currently pursuing relevant college coursework who has applicable experience. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.