Spanish Speaking Airline Customer Service Agent -Remote in Greece

Employers from Greece; United States; Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

Two extra salaries per year

Many more benefits

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Airline Customer Service Agent to connect with passengers, answer queries, and assist with flights via phone, email, and chat. The role suits those who enjoy travel and helping customers while delivering exceptional service.

The position emphasizes bilingual communication, experience in customer service, and familiarity with CRM tools. A fast-paced environment, relocation considerations, and ongoing training are part of the

Qualifications

• Fluent in Spanish and English with strong communication.
• Experience in customer service, preferably in travel or airline sectors.
• Strong interpersonal and problem-solving abilities.
• Ability to work in a fast-paced environment while staying composed.
• Knowledge of customer service software and MS Office applications.
• Highly organized and detail-oriented.
• Genuine interest in travel and helping customers.

Responsibilities

• Deliver outstanding customer service to Spanish-speaking clients via phone, email, and chat.
• Assist with flight information, reservations, cancellations, and amendments.
• Address and resolve customer concerns with efficiency and professionalism.
• Stay informed about airline services, policies, and updates for accurate guidance.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with other teams to ensure seamless customer experiences.
• Engage in continuous training to enhance product knowledge and service delivery.

Skills

Spanish language

English language

Customer service

Communication skills

Problem-solving

CRM knowledge

MS Office

Tools

CRM software

MS Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for a Spanish Speaking Airline Customer Service Agent. This role is ideal for individuals who love travel and have a passion for assisting customers, as you will be the first point of contact for Spanish-speaking passengers seeking help with their airline queries.

Responsibilities

• Deliver outstanding customer service to Spanish-speaking clients via phone, email, and chat.
• Assist with flight information, reservations, cancellations, and amendments.
• Address and resolve customer concerns and queries with efficiency and professionalism.
• Stay informed about airline services, policies, and industry updates to provide accurate guidance.
• Maintain detailed records of customer interactions in the CRM system.
• Work in tandem with other teams to ensure seamless customer experiences.
• Engage in continuous training to enhance knowledge of products and improve service delivery.

Requirements

• Fluent in Spanish and English, with excellent verbal and written communication skills.
• Previous experience in customer service, preferably within the travel or airline sector.
• Strong interpersonal skills with a knack for resolving issues.
• Ability to work in a fast-paced environment while maintaining composure.
• Knowledge of customer service software and basic MS Office applications.
• Highly organized and detail-oriented.
• A genuine interest in travel and a desire to help customers have a positive experience.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...