Italian Speaking Airline Customer Service Agent -Remote in Greece

Employers from Greece; United States; À distance; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Monthly bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries/year

And Much More...

Résumé du poste

Patrique Mercier Recruitment By Nellie is excited to offer an Italian Speaking Airline Customer Service Agent role. You will assist Italian-speaking passengers with airline inquiries and support needs.

The successful candidate will handle bookings, changes, and cancellations, document interactions in the CRM, and maintain excellent service standards. Fluency in Italian and English, plus travel or airline experience, is preferred.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, preferably in the travel or airline industry.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.

Responsabilités

• Provide exceptional customer support to Italian-speaking customers through various communication channels, including phone, email, and chat.
• Assist passengers with flight inquiries, bookings, cancellations, and changes.
• Effectively resolve customer complaints and issues promptly and professionally.
• Stay updated on airline policies, procedures, and services to provide accurate information.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with other departments to enhance the overall customer experience.
• Participate in ongoing training to improve product knowledge and customer service skills.

Connaissances

Italian language

English language

Customer service

Outils

CRM software

Microsoft Office

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for an Italian Speaking Airline Customer Service Agent. This role is perfect for individuals who are passionate about travel and customer service, as you will be assisting Italian-speaking passengers with their airline-related inquiries and support needs.

Responsibilities

• Provide exceptional customer support to Italian-speaking customers through various communication channels, including phone, email, and chat.
• Assist passengers with flight inquiries, bookings, cancellations, and changes.
• Effectively resolve customer complaints and issues promptly and professionally.
• Stay updated on airline policies, procedures, and services to provide accurate information.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with other departments to enhance the overall customer experience.
• Participate in ongoing training to improve product knowledge and customer service skills.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, preferably in the travel or airline industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Proficient in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A passion for travel and helping customers make the most of their journeys.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...