Spanish Product Support Specialist — Second Shift

Garmin; Olathe (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin International in the Kansas City area is seeking a full-time Product Support Specialist - Spanish to assist customers with Garmin consumer products. You will handle calls, emails, chats and social inquiries in Spanish, and provide timely responses from our U.S.

headquarters in the Greater Kansas City area. Responsibilities include resolving basic issues, documenting interactions, and escalating when necessary while staying current on product offerings.

Qualifications

• High School Diploma or GED required.
• Proven customer service experience preferred.
• Fluent in Spanish with strong written and spoken communication.
• Ability to communicate clearly with customers and teammates.
• Comfort with documenting interactions and basic troubleshooting.

Responsibilities

• Provide basic technical customer support via phone, email, chat and social channels.
• Escalate issues for resolution when needed and follow up.
• Document work in an organized and timely manner.
• Maintain a reliable schedule and collaborate with Garmin colleagues.
• Understand Garmin product specifications and stay current with policies.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Spanish fluency

Education

High School Diploma or GED

Tools

CRM software

Ticketing systems

Job description

Garmin International in the Kansas City area is seeking a full-time Product Support Specialist - Spanish to assist customers with Garmin consumer products. You will handle calls, emails, chats and social inquiries in Spanish, and provide timely responses from our U.S.

headquarters in the Greater Kansas City area. Responsibilities include resolving basic issues, documenting interactions, and escalating when necessary while staying current on product offerings.