Product Support Specialist - Spanish (Second Shift)

Garmin; Olathe (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin International in the Kansas City area is seeking a full-time Product Support Specialist - Spanish to assist customers with Garmin consumer products. You will handle calls, emails, chats and social inquiries in Spanish, and provide timely responses from our U.S.

headquarters in the Greater Kansas City area. Responsibilities include resolving basic issues, documenting interactions, and escalating when necessary while staying current on product offerings.

Qualifications

• High School Diploma or GED required.
• Proven customer service experience preferred.
• Fluent in Spanish with strong written and spoken communication.
• Ability to communicate clearly with customers and teammates.
• Comfort with documenting interactions and basic troubleshooting.

Responsibilities

• Provide basic technical customer support via phone, email, chat and social channels.
• Escalate issues for resolution when needed and follow up.
• Document work in an organized and timely manner.
• Maintain a reliable schedule and collaborate with Garmin colleagues.
• Understand Garmin product specifications and stay current with policies.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Spanish fluency

Education

High School Diploma or GED

Tools

CRM software

Ticketing systems

Job description

Overview

We are seeking a full-time

Overview

We are seeking a full-time Product Support Specialist - Spanish at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Mon-Fri 10:00am - 7:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

ESSENTIAL FUNCTIONS FOR SPECIFIC FOCUS AREAS

Bilingual Specialist

• Provide support to Garmin customers in the designated language - Spanish
• Demonstrate international cultural awareness
• Transcreate basic knowledge articles and FAQ's

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendanceDemonstrated computer skills and ability to navigate multiple screens
• Fluency in Spanish

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits