Wearables Product Support Specialist - 2nd Shift

Garmin Ltd.; Olathe (KS); On-site; USD 38,000 - 54,000; Full time

Job summary

Garmin International is seeking a full-time Product Support Specialist - Wearables at our U.S. headquarters in the Greater Kansas City area.

You’ll provide basic technical customer support for Garmin consumer products, answering calls, emails, chats and web posts while escalating issues for resolution and ensuring proper follow-up. The role includes a 2nd shift (Mon-Fri 12:30pm - 9:00pm) and requires strong communication, problem solving, and a proactive customer-first approach.

Qualifications

• High School Diploma or GED.
• Interest in the Garmin product segment and developing product knowledge.
• Customer service experience.
• Strong verbal and written communication and interpersonal skills.
• Technical aptitude with problem solving and troubleshooting ability.
• Professional, team oriented, positive attitude with good time management and follow-up.
• Reliable, predictable attendance and ability to navigate multiple screens.

Responsibilities

• Resolve basic customer concerns via phone, email, chat and social formats.
• Maintain professional interactions with customers and coworkers.
• Become knowledgeable about Garmin products and specifications.
• Stay current on policies, procedures, and product offerings.
• Complete basic tasks accurately and timely and document work clearly.
• Adhere to a consistent and reliable schedule as identified by management.

Skills

Customer service

Communication skills

Problem solving

Troubleshooting

Time management

Attendance

Computer skills

Education

High School Diploma or GED

Job description

Garmin International is seeking a full-time Product Support Specialist - Wearables at our U.S. headquarters in the Greater Kansas City area.

You’ll provide basic technical customer support for Garmin consumer products, answering calls, emails, chats and web posts while escalating issues for resolution and ensuring proper follow-up. The role includes a 2nd shift (Mon-Fri 12:30pm - 9:00pm) and requires strong communication, problem solving, and a proactive customer-first approach.