Portuguese Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; À distance; USD 23 000 - 35 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Office in Sofia

Résumé du poste

Mercier Consultancy Group seeks a Portuguese Speaking iRobot Support Specialist to join its Sofia-based team. You will provide expert technical support for iRobot consumer electronics, handle inquiries via phone, email, and chat, and diagnose hardware/software issues with precision.

The role includes relocation support, fully paid training, health insurance, and a monthly bonus. Fluency in Portuguese is essential, as is a passion for technology and strong customer service skills.

Qualifications

• Native or fluent Portuguese (spoken and written).
• Valid EU passport (mandatory).
• Proven passion for consumer electronics and modern smart-home technology.
• Strong communication skills and a customer-centric mindset.
• Technical aptitude and the ability to solve complex problems in a fast-paced environment.
• Flexibility to relocate to Sofia, Bulgaria, for this on-site role.

Responsabilités

• Provide expert technical support and troubleshooting for iRobot consumer electronics.

Connaissances

Portuguese fluency

Customer support

Technical troubleshooting

CRM usage

Communication skills

Outils

CRM software

Description du poste

at Mercier Consultancy Group

Portuguese Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and global industry leaders. As a specialist in recruitment for high-growth sectors, we pride ourselves on delivering bespoke career opportunities that define success for our candidates and excellence for our clients.

Job Overview

We are currently seeking a dynamic individual to join a prestigious team for a Portuguese Speaking iRobot Support Specialist position in Bulgaria. This role is a unique opportunity to thrive in the innovative consumer electronics sector, providing top-tier technical assistance to clients while enjoying one of the most exciting international career experiences among the available jobs in Bulgaria.

Key Responsibilities

• Provide expert technical support and troubleshooting for innovative consumer electronics products, specifically within the iRobot ecosystem.
• Manage incoming customer inquiries via phone, email, and live chat, ensuring the highest level of satisfaction for Portuguese-speaking users.
• Diagnose hardware and software issues with precision, guiding users through effective solutions in the consumer electronics space.
• Document customer interactions accurately within our CRM systems to maintain high quality-assurance standards.
• Collaborate with international support teams to stay updated on the latest consumer electronics product launches and updates.
• Translate technical documentation and support guides to ensure seamless communication for our Portuguese-speaking market.
• Contribute to the continuous improvement of the support experience by identifying recurring issues and suggesting process enhancements.

Requirements

• Native or fluent Portuguese (spoken and written).
• Valid EU passport (mandatory).
• Proven passion for consumer electronics and modern smart-home technology.
• Strong communication skills and a customer-centric mindset, typical of successful candidates for Portuguese-speaking jobs.
• Technical aptitude and the ability to solve complex problems in a fast-paced environment.
• Flexibility to relocate to Sofia, Bulgaria, for this on-site role.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Excellent office environment located in the heart of Sofia.
• Professional growth opportunities within the global consumer electronics industry.
• And Much More...

Life in Bulgaria

Choosing to pursue one of our many jobs in Bulgaria means immersing yourself in a vibrant, historic, and rapidly developing European hub. Sofia, in particular, offers a unique blend of ancient landmarks and modern infrastructure, paired with a welcoming culture and a pleasantly mild climate that makes living in Bulgaria a truly rewarding experience.

Our comprehensive relocation support ensures your transition to Bulgaria is seamless and stress-free. From delicious local cuisine and an affordable cost of living to a thriving international community, Bulgaria provides an exceptional quality of life for ambitious professionals looking to advance their careers in the consumer electronics sector.