Spanish Bilingual Intake Specialist - Nights & Weekends

Torklaw; Chicago (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

12 holidays

Vacation days

Sick days

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Company laptop

Job summary

TORKLAW is seeking a Bilingual Intake Specialist in Chicago, IL to join our plaintiff personal injury team. This role focuses on client engagement, data intake, and guiding potential clients toward the right next steps with empathy and professionalism.

You'll communicate across phone, text, chat, and email in English and Spanish, perform accurate data entry, and collaborate with the team to transition retained clients to the case team.

Qualifications

• Bilingual (English/Spanish) required.
• 1+ year of related experience or equivalent education.
• Strong interpersonal, organizational and multitasking abilities.
• Customer service or administrative background preferred.

Responsibilities

• Engage with potential clients and build trust from first contact.
• Assess each potential client’s situation and explain next steps and how TORKLAW can help.
• Communicate clearly across phone, text, chat and email with empathy and professionalism.
• Enter data accurately and follow up on intake details.
• Collaborate with team while also working independently.
• Seamlessly hand off retained clients to the case team.

Skills

Bilingual English/Spanish

Customer service

Data entry

Communication skills

Multitasking

Team player

Education

High school diploma or equivalent

Tools

Office productivity software

Job description

BILINGUAL INTAKE SPECIALIST | PLAINTIFF PERSONAL INJURY

PAY: $45K- $55K + bonus structure.

We are more than just a personal injury law firm - we are a dedicated team committed to making a meaningful difference in the lives of those we serve. Behind every case is a real person facing real challenges, and we are honored to stand by their side during difficult times.

If you are someone who thrives in a fast-paced environment, communicates with empathy and confidence, and is passionate about helping people, this may be the opportunity you’ve been waiting for.

This is more than an intake role. This is where client trust begins.

What You’ll Do

As an Intake Specialist your duties will include, but are by no means limited to:

• Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction.
• Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice.
• Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange.
• Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process.
• Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously.
• Seamless Hand-off: transition the newly retained client to the team that will handle his/her case.

What We’re Looking For

• Bilingual (English/Spanish) is required
• Ideally 1+ year if experience in a similar role, or equivalent education
• Computer literate and proficient with standard off productivity software
• Effective team player
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• A problem-solver the ability to handle challenging situations
• Friendly and approachable demeanor
• High school diploma or equivalent preferred
• Previous experience in customer service or administration preferred

Benefits & Perks

We believe great people deserve great support.

TORKLAW Offers

• Competitive salary plus generous bonus structure
• 12 paid holidays annually
• 10 paid vacation days annually
• 6 paid sick days annually
• Medical insurance
• Optional dental, vision, and life insurance
• 401(k) with a 4% fully vested safe-harbor company match
• Regular team events, happy hours, team-building activities, and holiday parties
• Company-issued laptop upgraded every 3 years- yours to keep afterward

JOIN A TEAM THAT CARES

At TORKLAW, we fight for people during some of the most difficult moments of their lives. That mission drives everything we do.

If you’re looking for a place where your work matters, your growth is supported, and your impact is real — we’d love to hear from you.