Spanish Bilingual Intake Specialist - Nights & Weekends

Torklaw; Irvine (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive bonus structure

Medical insurance

Paid holidays

401(k) match

Company laptop

Job summary

TORKLAW is seeking a Plaintiff Personal Injury intake professional in Irvine, CA. The role emphasizes engaging potential clients, assessing cases, and guiding them toward the best path to justice.

You will communicate across phone, email, chat, and in person when needed. The ideal candidate is bilingual in English/Spanish, with 1+ year in a similar role or equivalent education, and proficiency with standard office software.

Qualifications

• High school diploma or equivalent is preferred or required.
• Experience in customer service or administration is beneficial.
• Bi-lingual ability is required (English/Spanish).

Responsibilities

• Engage with potential clients to build trust from the first contact.
• Assess client situations and explain next steps with clarity.
• Maintain excellent written and spoken communication across channels.
• Accurately enter data and follow up on potential cases.
• Collaborate with the team while remaining capable of independent work.
• Ensure smooth hand-off of retained clients to case teams.

Skills

Bilingual English/Spanish

Customer service

Team player

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Problem-solving

Friendly demeanor

Education

High School Diploma

Equivalent education

Tools

Office productivity software

Job description

PLAINTIFF PERSONAL INJURY

PAY: $45K- $55K + bonus structure.

We are more than just a personal injury law firm – we are a dedicated team committed to making a meaningful difference in the lives of those we serve. Behind every case is a real person facing real challenges, and we are honored to stand by their side during difficult times.

What You’ll Do

• Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction.
• Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice.
• Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange.
• Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process.
• Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously.
• Seamless Hand-off: transition the newly retained client to the team that will handle his/her case.

What We’re Looking For

• Bilingual (English/Spanish) is required
• Ideally 1+ year if experience in a similar role, or equivalent education
• Computer literate and proficient with standard off productivity software
• Effective team player
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• A problem-solver the ability to handle challenging situations
• Friendly and approachable demeanor
• High school diploma or equivalent preferred
• Previous experience in customer service or administration preferred.

Benefits & Perks

We believe great people deserve great support.

TORKLAW Offers

• Competitive salary plus generous bonus structure
• 12 paid holidays annually
• 10 paid vacation days annually
• 6 paid sick days annually
• Medical insurance
• Optional dental, vision, and life insurance
• 401(k) with a 4% fully vested safe-harbor company match
• Regular team events, happy hours, team-building activities, and holiday parties
• Company-issued laptop upgraded every 3 years- yours to keep afterward.

JOIN A TEAM THAT CARES

At TORKLAW, we fight for people during some of the most difficult moments of their lives. That mission drives everything we do. If you’re looking for a place where your work matters, your growth is supported, and your impact is real —