Spanish Bilingual Customer Service Representative

Sitel Corp.; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

Una empresa innovadora busca representantes de servicio al cliente bilingües en español e inglés. En esta emocionante posición, ayudarás a los clientes a resolver problemas y proporcionar información sobre productos, todo desde la comodidad de tu hogar. Con un enfoque en la empatía y la atención al cliente, tendrás la oportunidad de hacer una diferencia significativa en la experiencia del cliente. Además, disfrutarás de un entorno de trabajo flexible y beneficios integrales, incluyendo formación continua y un ambiente de apoyo. Si te apasiona ayudar a los demás y buscas un trabajo que valore tus habilidades, esta es la oportunidad perfecta para ti.

Benefits

Trabajo desde casa

Entrenamiento virtual pagado

Beneficios médicos y dentales

Contribución 401K de la empresa

Vacaciones pagadas

Descuentos para empleados

Bonos por referidos

Qualifications

• Fluidez en español e inglés es esencial para asistir a los clientes.
• Capacidad de multitarea y navegar entre pantallas mientras se ayuda a los clientes.

Responsibilities

• Atender consultas y resolver problemas para garantizar la satisfacción del cliente.
• Documentar interacciones y escalar asuntos no resueltos.

Skills

Comunicación verbal y escrita en español e inglés

Resolución de problemas

Empatía

Adaptabilidad

Confiabilidad

Multitarea

Education

Diploma de secundaria o equivalente

Job description

Remote, Texas, US

Job Description:

Spanish Bilingual Customer Service Representative

Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.

Job Overview

Foundever is seeking Spanish Bilingual Customer Service Representatives for CPS Energy! Fluency in both languages is essential as you will be assisting both Spanish and English-speaking customers. Your responsibilities will include addressing inquiries, troubleshooting issues, and sharing product information to ensure satisfaction. You’ll document interactions, escalate unresolved matters, and embody the CPS brand with empathy. Join us and help make a meaningful impact!

Why You Should Join Us

• $17/H
• Enjoy the benefits of working from home. Save time, money and reduce stress.
• No equipment? We provide everything you need!
• Join a supportive community focused on engagement and recognition.
• Hands-on paid virtual classroom-style training, as well as ongoing job specific training.
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program.
• Employee discounts and referral bonuses.

What We Are Looking For

• Must legally be able to work in the US and reside in Texas.
• Must be at least 18 yrs of age.
• High school diploma or equivalent.
• The flexibility to work various shifts, including nights, evenings and weekends.
• Must pass a background check and drug-screen.

Key Skills

• Strong verbal and written communication skills in both Spanish and English.
• Ability to multitask and navigate between screens efficiently while assisting customers.
• Strong problem-solving, empathy, adaptability, and reliability.
• Document interactions, escalate issues, and represent the CPS brand with empathy to enhance customer experiences.
• Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals.

Home Setup Requirements

• A hardwired connection with an internet speed of 10.0 Mbps download speed and 10.0 Mbps upload speed.
• A quiet, distraction-free space is essential.

Military Friendly:

Foundever is a 2023 Military Friendly Employer. We value the unique skills and experience veterans bring to the workforce.

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions with the expertise and empathy of our employees to create connection and value conversation.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to any protected status.