Bilingual (Spanish) - Healthcare Customer Service Representative - Remote

Teleperformance; Texas; Remote; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to delivering exceptional customer service in the healthcare sector. As a Healthcare Customer Service Representative, you will engage with medical professionals, addressing inquiries and resolving issues with a proactive approach. This role offers a unique opportunity to work from home while being part of a supportive team that values your contributions. With a commitment to employee well-being and growth, this position allows you to thrive in a dynamic environment where no two days are alike. Be part of a culture that champions inclusion and diversity while empowering you to reach your full potential.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k)

Paid Time Off

Employee Wellness Programs

Qualifications

• 6 months of customer service experience preferred.
• Proven oral and written communication skills are essential.
• Ability to work in a virtual team environment.

Responsibilities

• Field customer inquiries and provide excellent service.
• Handle inbound calls from medical professionals.
• Document and maintain all interactions accurately.

Skills

Customer Service Experience

Oral Communication

Written Communication

Problem-Solving Skills

Organizational Skills

Typing Speed (25 wpm)

Education

High School Graduate or GED

Tools

Windows Operating System

Desktop Computer Systems

Job description

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

All hires must reside within the state of TX, FL, TN, MI, PA.

Responsibilities

Your Responsibilities

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Inbound calls from medical professionals, using medical terminology, to request and verify benefits
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately and professionally communicate with customers
• Providing support for Health Care Providers
• Researching benefit information
• Handle situations which may require adaptation of response or extensive research
• Accurately document and maintain all interactions
• Respond to requests for assistance and/or possible processing payments

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

• Ability to work remotely in a virtual team environment
• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements:

• Internet Requirements:
  • Minimum subscribed download rate equal or exceeds 15.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer