Bilingual (Spanish) Customer Service Representative

Aureon; Omaha (NE); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a remote contact center role. This position involves providing exceptional telephone, email, and chat support, ensuring customer inquiries are handled with care and professionalism. You'll have the opportunity to enhance your skills while maintaining productive relationships with clients and coworkers. The company offers a supportive environment with opportunities for professional growth, comprehensive training, and a competitive benefits package. If you are adaptable and have a passion for customer service, this role could be a great fit for you.

Benefits

Opportunities for professional growth

Sign-on Bonus

Comprehensive training

Health, Dental, Vision, and Life Insurance

401K

Paid Time Off (PTO)

Qualifications

• Excellent written and oral Spanish communication skills required.
• Intermediate to advanced computer skills with emphasis on Internet knowledge.

Responsibilities

• Provide telephone, email, and chat support to customers.
• Maintain positive relationships with clients and coworkers.

Skills

Spanish communication skills

Interpersonal skills

Computer skills

Customer care aptitude

Dependability

Adaptability

Flexibility

Education

High school or equivalent

Job description

Job Category: Contact Center

Requisition Number: BILIN001334

Posted: January 28, 2025

Employment Type: Full-Time

Locations

Omaha, NE 68154, USA

Description

Job Responsibilities:

• Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring, and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
• E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
• Skill Improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem-solving ability, and excellent verbal and written communication skills. Ability to read, review, and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
• Communication – provide feedback on support issues, resolutions, or suggestions to immediate supervisor or department manager. Communicate trends, issues, and appropriate solutions to supervisors and management.
• Support Coworkers – provide procedural advice and assistance to other representatives.
• Maintain Positive Relationships – help maintain and ensure positive working relationships with support clients.
• Compliance – provide all support functions within the guidelines of the contact center and client policies and procedures.
• Productivity – maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.

What can Aureon offer you?

• Opportunities for professional growth, development, and advancement within the organization.
• 100% remote working employment model.
• Sign-on Bonus paid in installments!
• Comprehensive training on hardware and software applications for qualified applicants.
• Knowledge and experience relating to basic computer applications.
• Competitive compensation and full benefits package for full-time employees.
• Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO.

Required Education:

• High school or equivalent.

Required Skills:

• Excellent written and oral Spanish communication skills, including strong listening skills.
• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional and courteous manner.
• Intermediate to advanced computer skills with emphasis on Internet knowledge.
• Aptitude for providing superior customer care.
• Must exhibit dependability, adaptability, and flexibility.