Bilingual Spanish Customer Service Representative

Real Interact; Alabama; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a Bilingual Spanish Customer Service Representative to join their remote team. This entry-level position requires excellent communication skills in both English and Spanish, with a focus on providing exceptional customer service in the healthcare sector. You will play a vital role in assisting customers, addressing their queries, and ensuring their needs are met efficiently. If you are passionate about helping others and possess the required language skills, this role offers a fantastic opportunity to grow in a supportive environment while working from the comfort of your home.

Qualifications

• 1-2 years of experience in customer service, preferably in healthcare.
• Exceptional verbal communication skills in English and Spanish.

Responsibilities

• Assist customers by confirming language preferences and addressing queries.
• Monitor call and mail histories to ensure all customers are assisted.

Skills

Bilingual Communication (English and Spanish)

Customer Service Experience

Active Listening

Attention to Detail

Email Communication

Job description

This range is provided by Real Interact. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $15.00/hr

Job Title

We are hiring for a Bilingual Spanish Customer Service Representative from Alabama, United States, who possesses excellent communication skills in English and Spanish. Candidates MUST have 1-2 years of experience in Healthcare. This is a REMOTE job, and candidates MUST be available to work in the Eastern and Central Time Zone.

Salary: $15/hour

Responsibilities

• Confirm customers' language preferences as you assist them.
• Address queries, complaints, and recommendations provided by customers.
• Redirect customers to the appropriate department if needed.
• Refer to management in instances of uncertainty.
• Provide customers with details of supplementary products or services that suit their needs.
• Monitor call and mail histories to ensure all customers have been assisted.

Qualifications

• Proven experience as a customer service representative, customer support representative, or similar.
• Experience using both languages in a professional capacity is preferred (English and Spanish).
• Exceptional verbal communication skills in both specified languages.
• Ability to craft professional emails.
• Active listening skills and attention to detail.

Seniority level

Entry level

Employment type

Contract

Job function

Health Care Provider and Customer Service

Industries

Telecommunications