Customer Service Representative-Remote (Bilingual: Spanish and English)

Concentrix; Ashland (VA); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their remote team. In this role, you'll engage with customers in both Spanish and English, providing exceptional support and resolving inquiries regarding products and services. With a strong focus on inclusivity and employee growth, this company offers comprehensive training and career advancement opportunities. You'll enjoy the flexibility of working from home while contributing to a diverse team committed to delivering outstanding customer experiences. If you're passionate about helping others and eager to grow your career, this opportunity is perfect for you.

Benefits

Competitive Wages

Paid Training

Performance Incentives

Referral Bonuses

401K Matching

Paid Time Off

Health Insurance

Wellness Programs

Mentorship

Diversity Initiatives

Qualifications

• Fluent in Spanish and English, with at least 1 year of customer service experience.
• Strong computer navigation skills and ability to multitask efficiently.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Assist customers with basic technical issues and recommend additional products.

Skills

Bilingual (Spanish and English)

Customer Service Experience

Technical Issue Resolution

Multitasking

Strong Computer Navigation Skills

Education

High School Diploma or GED

Tools

Desktop or Laptop

Headset

Job description

Customer Service Representative-Remote (Bilingual: Spanish and English)

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Job Title:

Customer Service Representative-Remote (Bilingual: Spanish and English)

Job Description

The Customer Service Representative-Remote (Bilingual: Spanish and English) works from home, interfacing with customers via inbound/outbound calls and/or the Internet. This role involves providing customer service support, resolving routine problems, and addressing questions related to the client's products and/or services. We accept applications on an ongoing basis. Military veterans are encouraged to apply.

Why Join Us?

If you're seeking a "work from home" career with a global organization that values its people, inclusivity, and growth, consider joining Concentrix. We have received awards like "World’s Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Join our diverse team from over 70 countries, committed to delivering exceptional customer experiences and innovative solutions.

Career Growth & Development

This opportunity offers comprehensive training, ongoing support, and potential for advancement. About 80% of our managers and leaders have been promoted internally. We provide free learning and leadership programs to help you achieve your career goals.

Role Responsibilities

• Provide inbound customer support in the customer's preferred language using a call flow guide
• Assist customers with basic technical issues
• Track, document, and retrieve information in databases
• Recommend additional products and services
• Deliver excellent customer experiences with a positive attitude

Qualifications

• Fluent in both Spanish and English (reading, writing, speaking)
• At least 1 year of customer service experience
• Open availability
• High school diploma or GED
• Quiet, distraction-free home environment
• Ability to multitask efficiently
• Willingness to learn new technologies
• Strong computer navigation skills
• Own a desktop or laptop for testing; company-provided equipment may be available
• High-speed internet (no wireless hotspots or satellite) and a smartphone
• Reside in the U.S. with a valid U.S. address

Benefits

We invest in our employees with competitive wages, paid training, performance incentives, referral bonuses, 401K matching, paid time off, health insurance, wellness programs, mentorship, and diversity initiatives.

Next Steps

If this aligns with your career goals, apply today and join over 440,000 global team members calling Concentrix their employer of choice.

Additional Information

Location: USA, OH, Work-at-Home

Full-time, Bilingual

Physical & Mental Requirements: Operate computer, keyboard, phone, headset; sedentary work.

Equal Opportunity Employer. For more info, visit our EEO rights website. Accommodations available upon request.