Bilingual Customer Service Representative - Spanish-English - Remote in Florida

TTEC; Orlando (FL); Remote; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to join their dynamic team. In this role, you'll be the key to enhancing customer experiences by addressing inquiries and resolving issues with empathy and efficiency. Your passion for helping others will shine through as you engage with customers through various communication channels. This innovative firm values inclusivity and offers a supportive environment where you can grow professionally while making a positive impact. If you thrive in a collaborative atmosphere and are eager to contribute to exceptional customer service, this opportunity is perfect for you.

Benefits

Paid Time Off (PTO)

Wellness and Healthcare Benefits

Tuition Reimbursement

Career Development Support

Qualifications

• 6+ months of customer service experience required.
• Must have great written and verbal communication skills in Spanish-English.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Skills

Customer Service

Bilingual (Spanish-English)

Communication Skills

Computer Experience

Education

High School Diploma or Equivalent

Job description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working remotely in Florida, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

1. Answer incoming communications from customers
2. Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

1. 6 months or more of customer services experience
2. High school diploma or equivalent
3. Recognize, apply and explain your product or service knowledge
4. Great written and verbal communication skills in Spanish-English
5. Computer experience
6. High speed internet connection (>25mbps). A hardwired connection to your home router is recommended.
7. A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)

What You Can Expect

1. Supportive of your career and professional development
2. An inclusive culture and community minded organization where giving back is encouraged
3. A global team of curious lifelong learners guided by our company values
4. Base wage starting at $13.50
5. Ask us about our paid time off (PTO) and wellness and healthcare benefits
6. And yes... a great compensation package, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.