Bilingual (Spanish) Customer Service Representative

Aureon; West Des Moines (IA); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that offers a fully remote position in customer support! This role involves providing exceptional telephone, email, and chat support while maintaining strong relationships with clients. You will have the opportunity to enhance your skills and grow within the organization, all while enjoying a competitive compensation package that includes health benefits and a sign-on bonus. If you are adaptable, dependable, and possess excellent communication skills in Spanish, this is the perfect opportunity for you to thrive in a supportive environment.

Benefits

Opportunities for professional growth

100% remote working employment model

Sign-on Bonus paid in installments

Comprehensive training on hardware and software

Health, Dental, Vision, and Life Insurance Plans

401K

PTO

Qualifications

• High school diploma or equivalent required.
• Intermediate to advanced computer skills with emphasis on Internet knowledge.

Responsibilities

• Provide telephone, email, and chat support to customers professionally.
• Maintain productivity standards while ensuring accurate logging in the ticketing system.

Skills

Spanish communication skills

Interpersonal skills

Computer skills

Customer care aptitude

Dependability

Adaptability

Flexibility

Education

High school or equivalent

Tools

Ticketing system

Job description

Job Category: Contact Center

Requisition Number: BILIN001335

Posted: January 28, 2025

Employment Type: Full-Time

Locations

West Des Moines, IA 50266, USA

Description

Job Responsibilities:

• Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
• E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
• Skill Improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem-solving ability, and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
• Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.
• Support Coworkers – provide procedural advice and assistance to other representatives.
• Help Maintain Positive Working Relationships – help maintain and ensure positive working relationships with support clients.
• Adhere to Guidelines – provide all support functions within the guidelines of the contact center and client policies and procedures.
• Maintain Productivity Standards – maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.

What can Aureon offer you?

• Opportunities for professional growth, development, and advancement within the organization.
• 100% remote working employment model.
• Sign-on Bonus paid in installments!
• Comprehensive training on hardware and software applications for qualified applicants.
• Knowledge and experience relating to basic computer applications.
• Competitive compensation and full benefits package for full-time employees.
• Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO.

Required Education:

• High school or equivalent.

Required Skills:

• Excellent written and oral Spanish communication skills, including strong listening skills.
• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional and courteous manner.
• Intermediate to advanced computer skills with emphasis on Internet knowledge.
• Aptitude for providing superior customer care.
• Must exhibit dependability, adaptability, and flexibility.