Spanish Bilingual Customer Service Representative

TEKsystems; Austin (TX); Remote; USD 42,000; Full time

Job summary

A leading company is seeking a Call Center Representative to manage inbound calls, assist with enrollment, and ensure customer satisfaction. This entry-level role requires strong communication skills and offers a fully remote work environment with competitive compensation and benefits.

Benefits

medical

dental

vision

401(k)

life insurance

disability

HSA

transportation benefits

PTO

Qualifications

• 1-2 years experience in insurance sales or call center.
• Preferred experience in Marketplace enrollment or managed care.

Responsibilities

• Handle inbound calls to process PCP Change Requests.
• Assist members with portal login and update demographics.
• Document all customer interactions thoroughly.

Skills

Bilingual skills

Knowledge of health insurance

Job description

Job Title: Call Center Representative

Location: United States, Texas, Austin

Compensation and Benefits: $20.00/hr, medical, dental, vision, 401(k), life insurance, disability, HSA, transportation benefits, PTO, and more.

Job Description

The Call Center Representative primarily handles inbound calls to process PCP Change Requests, send member ID cards, assist members with portal login, and update member demographics. Reporting to the Manager of Business Development, the role involves managing high call volumes, following scripts, identifying customer needs, clarifying information, assisting with enrollment using sales techniques, and maintaining accurate records to meet team and individual targets.

Essential Duties

1. Respond to customer inquiries via inbound and outbound calls.
2. Access and interpret customer accounts and provider data to provide accurate answers.
3. Assist customers with enrollment processes using sales techniques.
4. Document all customer interactions thoroughly.
5. Maintain and report issues with communication equipment.
6. Complete projects aligned with sales and organizational goals.
7. Adhere to quality and production standards.
8. Protect customer privacy and company proprietary information.
9. Maintain a regular, predictable work schedule.

Skills and Qualifications

• 1-2 years experience in insurance sales, call center, or related fields, with preferred experience in Marketplace enrollment or managed care.
• Bilingual skills are a plus but not required.
• Ability to connect directly to a modem is necessary.
• Knowledge of health insurance and call center operations is highly advantageous.

Experience Level

Entry Level

Work Environment

This is a fully remote position.

Application Deadline

May 21, 2025

We encourage all qualified candidates to apply directly through the employer's website. We are an equal opportunity employer committed to diversity and inclusion.