Bilingual Remote Customer Service Representative

Quality Resource Management (QRM); White House (TN); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service is seeking a Bilingual Remote Customer Service Representative. This full-time role involves delivering exceptional support in both English and Spanish, ensuring a positive experience for clients. You will work from home, applying customer service techniques and managing claims effectively. Join a team that values empathy and clear communication while enjoying competitive pay and benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

PTO

Qualifications

• Fluent in English and Spanish, including reading, writing, and speaking.
• 1-2 years of quality assurance experience preferred.

Responsibilities

• Deliver excellent customer service and technical support in both English and Spanish.
• Accurately document claim details in our system.
• Follow client-specific instructions to resolve issues.

Skills

Customer Service

Bilingual Communication

Technical Support

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Bilingual Remote Customer Service Representative role at Quality Resource Management (QRM)

Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service and benefits compliance. We are a recognized and growing resource with over 1,000 client companies and have been awarded Great Place to Work twice! We seek a highly motivated, team-oriented individual to join our Operations team.

This full-time, remote position offers approximately 30-40 hours per week, primarily Monday through Friday from 1:00 PM to 9:00 PM CST. You will work from your home office, applying customer service techniques and learning our account management systems to enhance customer experience during challenging times.

Responsibilities

• Deliver excellent customer service and technical support in both English and Spanish.
• Provide empathy and clear communication throughout the claims process.
• Accurately document claim details in our system.
• Follow client-specific instructions to resolve issues.
• Use call scripting to ensure consistency and efficiency.

Required Skills and Abilities

• Fluent in English and Spanish, including reading, writing, and speaking.
• Ability to interpret reports and communicate professionally over the phone.
• Basic computer skills, including proficiency in Microsoft Word and Excel.

Qualifications

• High School Diploma or GED.
• 1-2 years of quality assurance experience preferred.

Physical and Network Requirements

• Prolonged sitting, listening, and working on a computer.
• Occasional standing, walking, and reaching.
• Reliable internet connection, private network, no VPNs, and a speed test required upon hire.

Benefits

• Competitive pay and benefits including medical, dental, vision, life insurance, FSA, telemedicine, disability, and more.
• Eligibility for 401(k) after 6 months, PTO after 90 days.