Spaceport Experience Lead — Onsite & Travel

SPACE EXPLORATION TECHNOLOGIES CORP; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

SPACE EXPLORATION TECHNOLOGIES CORP is seeking a Spaceport Experience Specialist in Starbase, TX to design and deliver employee experiences across SpaceX sites. You will manage events, wellness activations, and communications, while partnering with Facilities and other teams to enhance shared spaces and the overall workplace environment.

The role requires strong creativity, operational mindset, and the ability to manage multiple priorities in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in hospitality or operations.

Responsibilities

• Support Spaceport Experience operations including onsite events, amenities, wellness activations, and engagement programming.
• Lead the creation and distribution of the monthly experience newsletter, managing content, formatting, and stakeholder coordination.
• Identify and execute improvements across employee-facing spaces, ensuring they are functional, inviting, and aligned with SpaceX's design aesthetic.
• Support signage updates, space refreshes, and design-forward upgrades in collaboration with Facilities and Development teams.
• Monitor the quality and consistency of employee-facing services, resolving issues and upholding operational standards.
• Assist with event logistics, vendor coordination, signage, and internal communication workflows.
• Train staff on customer service expectations, anticipating needs, and effective problem resolution.
• Maintain team documentation including SOPs, onboarding guides, and playbooks.
• Track program data, ticketing trends, and supports internal reporting.
• Collaborate cross-functionally with Culinary, Safety, Facilities, and other internal partners.
• Draft scopes of work, conducts job walkdowns, and supports the RFPO and purchasing process.

Skills

Communication skills

Writing skills

Organization

Time management

Cross-functional collaboration

Customer service

Space design

Education

High school diploma

Tools

Microsoft Office

Outlook

Collaboration tools

Job description

SPACE EXPLORATION TECHNOLOGIES CORP is seeking a Spaceport Experience Specialist in Starbase, TX to design and deliver employee experiences across SpaceX sites. You will manage events, wellness activations, and communications, while partnering with Facilities and other teams to enhance shared spaces and the overall workplace environment.

The role requires strong creativity, operational mindset, and the ability to manage multiple priorities in a fast-paced setting.