Spaceport Experience Designer & Operations Lead

InvestedintheMission; Town of Texas (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

SpaceX in Starbase, TX seeks a Spaceport Experience Specialist to design and deliver employee experiences across Spaceport locations. You will lead onsite events, wellness activations, and community initiatives that boost morale and engagement, while partnering with internal teams to execute programs and improve spaces.

The role also oversees the monthly Experience newsletter, handles communications, and collaborates with Facilities, Safety, and culinary teams to maintain top quality services

Qualifications

• High school diploma or equivalency.
• 2+ years of experience within the hospitality or operations industry.

Responsibilities

• Support Spaceport Experience operations including onsite events, amenities, wellness activations, and engagement programming.
• Lead the creation and distribution of the monthly experience newsletter, managing content, formatting, and stakeholder coordination.
• Identify and execute improvements across employee-facing spaces, ensuring they are functional, inviting, and aligned with SpaceX’s design aesthetic.
• Support signage updates, space refreshes, and design-forward upgrades in collaboration with Facilities and Development teams.
• Monitor the quality and consistency of employee-facing services, resolving issues and upholding operational standards.
• Assist with event logistics, vendor coordination, signage, and internal communication workflows.
• Train staff on customer service expectations, anticipating needs, and effective problem resolution.
• Maintain team documentation including SOPs, onboarding guides, and playbooks.
• Track program data, ticketing trends, and supports internal reporting.
• Collaborate cross-functionally with Culinary, Safety, Facilities, and other internal partners.
• Draft scopes of work, conducts job walkdowns, and supports the RFPO and purchasing process.

Skills

Creative space design

Program launches

Newsletter management

Cross-functional collaboration

Communication/writing

Vendor bidding/purchasing

Read floor plans

Time management

SOPs onboarding training

Self-starter

Education

High school diploma or equivalency

Tools

Microsoft Office

Outlook

Project management tools

Job description

SpaceX in Starbase, TX seeks a Spaceport Experience Specialist to design and deliver employee experiences across Spaceport locations. You will lead onsite events, wellness activations, and community initiatives that boost morale and engagement, while partnering with internal teams to execute programs and improve spaces.

The role also oversees the monthly Experience newsletter, handles communications, and collaborates with Facilities, Safety, and culinary teams to maintain top quality services