Spa Team Lead – Elevate Guest Experience & Sales

Hand & Stone Massage and Facial Spa; Sugar Hill (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Childcare Discounts

Employee discounts

Flexible schedule

Free uniforms

Job summary

Hand & Stone Massage and Facial Spa in Smyrna, GA is seeking a Lead Spa Associate to lead by example, deliver exceptional client service, coach team members, and help drive spa performance.

The role focuses on coaching staff, achieving membership sales and retail goals, promoting services, and maintaining a welcoming, high‑standard spa environment. Flexible scheduling and a wellness‑oriented culture are highlights of this opportunity.

Qualifications

• Strong customer service and communication skills.
• Sales-driven mindset with a passion for wellness.
• Leadership or supervisory experience preferred.
• Ability to multitask in a fast-paced environment.
• Flexible schedule; weekends required.

Responsibilities

• Lead by example in delivering exceptional customer service
• Support Spa Associates through coaching, training, and daily guidance
• Meet and exceed membership sales and retail goals
• Build lasting relationships with members and guests
• Promote spa services, memberships, and special offers
• Assist with opening/closing procedures and daily operations
• Maintain spa cleanliness and presentation standards
• Answer phones, schedule appointments, and support administrative tasks
• Help create a positive, results-driven team culture

Skills

Customer service

Communication

Leadership

Sales

Multitasking

Job description

Hand & Stone Massage and Facial Spa in Smyrna, GA is seeking a Lead Spa Associate to lead by example, deliver exceptional client service, coach team members, and help drive spa performance.

The role focuses on coaching staff, achieving membership sales and retail goals, promoting services, and maintaining a welcoming, high‑standard spa environment. Flexible scheduling and a wellness‑oriented culture are highlights of this opportunity.