Lead Spa Team Lead - Elevate Client Experience (Flexible)

handandstonecareers; Smyrna (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Childcare Discounts

Employee discounts

Flexible schedule

Free uniforms

Job summary

Hand & Stone Smyrna is seeking a Lead Spa Associate to inspire, coach, and deliver exceptional client experiences while supporting daily operations and membership sales.

You will lead by example, train Spa Associates, drive retail goals, open/close procedures, maintain cleanliness, and help build a positive, results-driven team culture. Weekend availability required; competitive hourly pay starts at $17.

Qualifications

• Excellent customer service and communication skills.
• Sales-driven with ability to meet goals.
• Leadership or supervisory experience preferred.
• Ability to multitask in a fast-paced spa environment.
• Weekend availability required.

Responsibilities

• Lead by example in delivering exceptional customer service.
• Coach Spa Associates through training and daily guidance.
• Meet and exceed membership sales and retail goals.
• Build lasting relationships with members and guests.
• Promote spa services, memberships, and special offers.
• Assist with opening/closing procedures and daily operations.
• Maintain spa cleanliness and presentation standards.
• Answer phones, schedule appointments, and support admin tasks.
• Foster a positive, results-driven team culture.

Skills

Customer service

Communication

Sales mindset

Leadership experience

Multitasking

Weekend availability

Job description

Hand & Stone Smyrna is seeking a Lead Spa Associate to inspire, coach, and deliver exceptional client experiences while supporting daily operations and membership sales.

You will lead by example, train Spa Associates, drive retail goals, open/close procedures, maintain cleanliness, and help build a positive, results-driven team culture. Weekend availability required; competitive hourly pay starts at $17.