Spa Supervisor: Lead Wellness & Guest Experience

Crescent Hotels & Resorts; Jackson (MS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

401K matching

Discounts at Crescent properties

Hotel room discounts

Free meals

Free parking

Job summary

The Westin Jackson, part of Crescent Hotels & Resorts, is seeking a dedicated Spa Team member to support daily spa operations and guest experiences in downtown Jackson, MS. You will assist the Spa Manager with scheduling, inventory, memberships, and group bookings while upholding service standards and a professional image.

This role offers opportunities to grow within a hospitality-focused team. You will collaborate with front desk, housekeeping, and beverage/service teams to ensure seamless

Qualifications

• Must communicate in English and be a team player.
• Strong customer service orientation and professional appearance.
• Basic math and computer skills; willingness to pitch in and help others.

Responsibilities

• Assist Spa Manager in daily spa operations including booking and inventory.
• Oversee guest requests, budgeting, and salon product orders.
• Coordinate group bookings and bridal parties.
• Maintain knowledge of hotel features and spa services.
• Help with spa member fitness areas and billing.
• Support staff hiring, training, and performance guidance.
• Ensure cleanliness and high service standards.

Skills

English proficiency

Customer service

Team player

Communication

Basic math

Computer skills

Education

High school diploma or equivalent

Job description

The Westin Jackson, part of Crescent Hotels & Resorts, is seeking a dedicated Spa Team member to support daily spa operations and guest experiences in downtown Jackson, MS. You will assist the Spa Manager with scheduling, inventory, memberships, and group bookings while upholding service standards and a professional image.

This role offers opportunities to grow within a hospitality-focused team. You will collaborate with front desk, housekeeping, and beverage/service teams to ensure seamless