Housekeeping Supervisor — Lead Guest Experience (Free Meals)

Crescent Hotels & Resorts; Jackson (MS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional health benefits plan for

401K matching program

Job summary

The Westin Jackson, owned by Crescent Hotels & Resorts, invites you to join our Rooms Department as a Housekeeping Supervisor in downtown Jackson, MS. You will lead a team to deliver high standards of cleanliness and guest satisfaction, with a focus on safety and cost control.

This role emphasizes staff supervision, training, and proactive guest service, with benefits including health plans, 401K matching, and staff discounts. We offer competitive wages and opportunities for professional growth.

Responsibilities

• Supervise the housekeeping staff, providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at the beginning of shift to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Staff supervision

Training & coaching

Guest relations

Communication

Job description

The Westin Jackson, owned by Crescent Hotels & Resorts, invites you to join our Rooms Department as a Housekeeping Supervisor in downtown Jackson, MS. You will lead a team to deliver high standards of cleanliness and guest satisfaction, with a focus on safety and cost control.

This role emphasizes staff supervision, training, and proactive guest service, with benefits including health plans, 401K matching, and staff discounts. We offer competitive wages and opportunities for professional growth.