Spa Team Lead: Elevate Wellness & Guest Experience

Crescent Hotels & Resorts; Jackson (MS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits plan

401K matching

Discounts with Crescent properties

Hotel room discounts at Marriott-brand

Free meals

Free parking

Job summary

The Westin Jackson, operated by Crescent Hotels & Resorts, is seeking a Spa Team member to support the Spa Manager in leading daily spa operations, including retail, memberships, salon and fitness programs, while handling guest requests and group bookings. The role emphasizes guest satisfaction and teamwork within a hotel environment in downtown Jackson, MS.

Responsibilities include scheduling, inventory oversight, staff guidance, and collaboration with other hotel departments to ensure high

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Willingness to pitch-in and help co-workers as a team.

Responsibilities

• Assist Spa Manager in leading daily operations of the spa, including retail, membership, salon and fitness programs.
• Coordinate guest requests, assist budgeting, forecasting and inventory ordering.
• Handle group bookings and bridal parties; support hiring and staff development.
• Maintain in-depth knowledge of hotel features, spa services and operating hours; ensure service standards exceed guest expectations.
• Attend meetings and collaborate with catering/housekeeping to meet group and guest needs.

Skills

English fluency

Self-starter

Team player

Professional appearance

Education

High school diploma or equivalent

Job description

The Westin Jackson, operated by Crescent Hotels & Resorts, is seeking a Spa Team member to support the Spa Manager in leading daily spa operations, including retail, memberships, salon and fitness programs, while handling guest requests and group bookings. The role emphasizes guest satisfaction and teamwork within a hotel environment in downtown Jackson, MS.

Responsibilities include scheduling, inventory oversight, staff guidance, and collaboration with other hotel departments to ensure high