Spa Supervisor: Lead Guest Experience & Team Excellence

Hotel Polaris; Colorado Springs (CO); On-site; USD 52,000 - 68,000; Full time

Job summary

Hotel Polaris is seeking a Spa Supervisor to lead daily spa operations at our Colorado Springs property. This on-site role ensures an exceptional guest experience, supervising the spa team, managing reservations, and maintaining high standards of service and cleanliness.

You will train and mentor staff, foster a collaborative environment, and work with other departments to promote spa offerings while adhering to safety and brand standards.

Qualifications

• High school diploma or equivalent required; certificates in hospitality, wellness, or spa management are a plus.
• Spa Supervisor is a full-time, on-site role based at Hotel Polaris in Colorado Springs, CO, responsible for overseeing daily spa operations and ensuring guest satisfaction.
• This role includes supervising spa team members, coordinating staff schedules, monitoring service quality and cleanliness, and managing reservations at the spa reception.
• The Spa Supervisor greets guests, resolves guest concerns promptly and professionally, and supports sales and inventory in the spa.
• Training and mentoring spa staff, fostering a positive work environment, and contributing to continuous improvement in service delivery.

Responsibilities

• Oversee daily spa operations and guest experience.
• Supervise spa team and schedule shifts.
• Manage reservations and spa reception/check-ins.
• Monitor cleanliness and service quality in treatment rooms and areas.
• Coach and train spa staff for consistency and growth.
• Collaborate with hotel departments to promote spa offerings.

Skills

Supervisory skills

Team leadership

Staff scheduling

Guest service

Communication

Front desk experience

Coaching

Education

High school diploma or equivalent

Hospitality/spa management certificates (a plus)

Tools

POS system

Reservation software

Job description

Hotel Polaris is seeking a Spa Supervisor to lead daily spa operations at our Colorado Springs property. This on-site role ensures an exceptional guest experience, supervising the spa team, managing reservations, and maintaining high standards of service and cleanliness.

You will train and mentor staff, foster a collaborative environment, and work with other departments to promote spa offerings while adhering to safety and brand standards.