Spa Supervisor

Hotel Polaris; Colorado Springs (CO); On-site; USD 52,000 - 68,000; Full time

Job summary

Hotel Polaris is seeking a Spa Supervisor to lead daily spa operations at our Colorado Springs property. This on-site role ensures an exceptional guest experience, supervising the spa team, managing reservations, and maintaining high standards of service and cleanliness.

You will train and mentor staff, foster a collaborative environment, and work with other departments to promote spa offerings while adhering to safety and brand standards.

Qualifications

• High school diploma or equivalent required; certificates in hospitality, wellness, or spa management are a plus.
• Spa Supervisor is a full-time, on-site role based at Hotel Polaris in Colorado Springs, CO, responsible for overseeing daily spa operations and ensuring guest satisfaction.
• This role includes supervising spa team members, coordinating staff schedules, monitoring service quality and cleanliness, and managing reservations at the spa reception.
• The Spa Supervisor greets guests, resolves guest concerns promptly and professionally, and supports sales and inventory in the spa.
• Training and mentoring spa staff, fostering a positive work environment, and contributing to continuous improvement in service delivery.

Responsibilities

• Oversee daily spa operations and guest experience.
• Supervise spa team and schedule shifts.
• Manage reservations and spa reception/check-ins.
• Monitor cleanliness and service quality in treatment rooms and areas.
• Coach and train spa staff for consistency and growth.
• Collaborate with hotel departments to promote spa offerings.

Skills

Supervisory skills

Team leadership

Staff scheduling

Guest service

Communication

Front desk experience

Coaching

Education

High school diploma or equivalent

Hospitality/spa management certificates (a plus)

Tools

POS system

Reservation software

Job description

Company Description

Hotel Polaris at the U.S. Air Force Academy is a resort-style property in Colorado Springs, CO, offering guests a blend of exploration, legacy, and modern hospitality alongside the Rocky Mountains and Pikes Peak. The hotel features 375 upscale guest rooms, six distinctive dining outlets, and over 45,000 square feet of indoor and outdoor meeting and event space designed to inspire connection and awe. Guests enjoy amenities such as a full-service spa, heated outdoor pool, and in-hotel flight simulators, reflecting the spirit of the Academy and the Colorado landscape. Welcoming leisure, business, group, and government travelers, Hotel Polaris serves as a conduit between the Academy and the public, inviting guests to engage with the institution’s values and vision. Team members are committed to providing inspiring service, creating meaningful moments, and embracing a forward-looking mindset guided by shared passions.

Role Description

The Spa Supervisor is a full-time, on-site role based at Hotel Polaris in Colorado Springs, CO, responsible for overseeing daily spa operations and ensuring an exceptional guest experience. This role includes supervising spa team members, coordinating staff schedules, and monitoring service quality and cleanliness throughout treatment rooms and common areas. The Spa Supervisor greets and assists guests, manages reservations and check-ins at the spa reception desk, and helps resolve guest concerns promptly and professionally. Day-to-day responsibilities also involve supporting retail product sales, maintaining inventory, collaborating with hotel departments to promote spa offerings, and ensuring adherence to safety, hygiene, and brand standards. The Spa Supervisor actively trains and mentors spa staff, fosters a positive and inclusive work environment, and contributes to continuous improvement in service delivery and guest satisfaction.

Qualifications

• Candidates should possess strong supervisory skills, including team leadership, scheduling, performance feedback, and support of a collaborative work culture.


• Candidates should possess excellent customer service skills, with a focus on guest satisfaction, problem-solving, and creating welcoming, inclusive experiences.


• Candidates should possess clear and professional communication skills, both verbal and written, for interacting with guests, team members, and management.


• Candidates should possess receptionist and front desk skills, such as managing reservations, check-ins, check-outs, and handling guest inquiries efficiently.


• Candidates should possess training and coaching skills to onboard new team members, reinforce service standards, and support ongoing professional development.


• Additional beneficial qualifications include prior spa, hospitality, or resort experience; knowledge of spa services and products; basic administrative and POS system skills; and familiarity with health, safety, and hygiene regulations.


• High school diploma or equivalent required; additional education or certificates in hospitality, wellness, or spa management are a plus.