Spa Sales & Guest Experience Specialist

Hand & Stone Franchise Corp; Solon (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Childcare Discounts

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Competitive salary

Job summary

Hand & Stone Massage and Facial Spa of Solon is looking for motivated individuals to join as Spa Associates, with a clear growth pathway into leadership. The role focuses on client relations, membership sales, and delivering a premium spa experience in a franchise setting.

Candidates should be eager to learn our systems, culture, and service model, while hitting targets and embracing training. Flexible schedules and advancement opportunities are offered.

Qualifications

• Provide excellent customer service to members and guests.
• Experience in membership-driven environments preferred.
• Greet members/guests on arrival.
• Answer phones, book appointments, sell memberships and gift cards.
• Follow proper office procedures/ HIPAA compliance.
• Promote health and wellness benefits of massage therapy and skin care.
• Maintain a professional and clean work environment and appearance.
• Be willing to take initiative in learning new tasks.
• Ability to multitask.

Responsibilities

• Answer phones and book appointments.
• Sell memberships and gift cards.
• Greet members/guests on arrival.
• Promote services and wellness benefits of massage therapy and skin care.
• Maintain a clean, professional work environment.

Skills

Customer service

Membership sales

Greeting guests

Multitasking

Windows

Team player

Phone etiquette

Tools

Windows OS

Job description

Hand & Stone Massage and Facial Spa of Solon is looking for motivated individuals to join as Spa Associates, with a clear growth pathway into leadership. The role focuses on client relations, membership sales, and delivering a premium spa experience in a franchise setting.

Candidates should be eager to learn our systems, culture, and service model, while hitting targets and embracing training. Flexible schedules and advancement opportunities are offered.