Spa Guest Experience & Membership Sales Associate

Hand & Stone - IL, MI, OH, WI; Beachwood (OH); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

KinderCare discount

LifeMart program discounts

Sales training and growth

Job summary

Hand & Stone Massage and Facial Spas in Beachwood, OH seeks a Spa Associate to welcome guests, schedule appointments, and promote membership options. You will learn the full service menu, assist clients with questions, and contribute to a welcoming, high‑quality experience.

This role emphasizes customer service, clear communication of promotions, and maintaining spa cleanliness and organization in a busy environment.

Qualifications

• Customer service experience preferred.
• Ability to learn menu of services and promotions.
• Strong communication and scheduling skills.

Responsibilities

• Meet membership sales goals.
• Know the menu of services inside out.
• Provide excellent customer service to members and guests.
• Effectively communicate promotions and service options to clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform other duties as assigned.

Skills

Customer service

Sales

Phone handling

Job description

Hand & Stone Massage and Facial Spas in Beachwood, OH seeks a Spa Associate to welcome guests, schedule appointments, and promote membership options. You will learn the full service menu, assist clients with questions, and contribute to a welcoming, high‑quality experience.

This role emphasizes customer service, clear communication of promotions, and maintaining spa cleanliness and organization in a busy environment.