Spa Sales Associate-Fast track to Management Opportunities

Hand & Stone - 33631 Aurora Rd. Suite #34 - Solon, OH; Solon (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hourly pay + commission

Flexible schedules

Safe work environment

Employee discounts

Free services

Referral bonus

Training

Job summary

Hand & Stone Massage and Facial Spa of Solon is seeking goal-oriented team members who are passionate about client relations and delivering exceptional experiences. This national franchise specializes in massage and facial services and is committed to growing leaders from within.

Starting as Spa Associates, you will learn our systems, culture, and service model, complete training, and advance into leadership roles as you hit targets and demonstrate readiness.

Qualifications

• Provide excellent customer service to members and guests.
• Ideal past experience in a membership-driven environment.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, sell memberships, gift cards, and enhancements.
• Follow proper office procedures/file maintenance and HIPAA compliance.
• Promote health/wellness benefits of consistent massage therapy and skin care.
• Maintain a professional and clean work environment and appearance.
• Display a positive, energetic attitude.
• Be a team player.
• Possess Windows computer knowledge/skills.
• Perform various other duties as assigned.
• Be willing to take initiative in picking up new tasks around the office.
• Ability to multitask.

Skills

Customer service

Membership experience

Phone handling

Multitasking

Team player

Windows skills

Initiative

Job description

Benefits:

• Childcare Discounts
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Competitive salary

Hand & Stone Massage and Facial Spa of Solon is currently seeking candidates that are goal oriented and passionate about client relations and experience. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage & facial.

This role is designed as a growth pathway. We believe in setting our leaders up for success. For that reason, team members begin in a Spa Associate role and grow into leadership position, as they complete training and demonstrate readiness while hitting targets. This allows you to learn our systems, culture, and service model before stepping into a leadership role.

Qualifications and Requirements:

• Provide excellent customer service to members and guests
• Ideal past experience would be working in membership driven environment
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards, and enhancements
• Follow proper office procedures/file maintenance and HIPPA compliance
• Promote health/wellness benefits of consistent massage therapy and skin care
• Maintain a professional and clean work environment and appearance
• Display a positive, energetic attitude
• Be a team player
• Possess Windows computer knowledge/skills
• Perform various other duties as assigned
• Be willing to take initiative in picking up new tasks around the office
• Ability to multitask

Company Benefits:

• $16-$18 per hour plus commission (commensurate with experience)
• Flexible schedules
• Professional and safe work environment
• Employee discounts and free services
• Employee referral bonus
• Training

SA540